Director of Strategic Accounts, Siena
+ Equity
Some travel required
AI-powered customer service platform
Be an early applicant
AI-powered customer service platform
21-100 employees
Be an early applicant
+ Equity
Some travel required
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- Shark mindset: commercially driven, first-principles operator - not someone who runs a playbook they inherited
- Commercial track record: quota carried or measurable revenue owned - upsells, cross-sells, expansions, renewals, hard numbers
- C-level presence: you've run conversations with C-suite/VP stakeholders that moved contracts, not just maintained the relationship
- Enterprise account complexity: multi-stakeholder orgs, relationships that compound over years
- Account win-back: you've pulled accounts back from the edge and beaten competitors head to head
- AI-native, not AI-curious: you're actively building with tools like Claude Code and can show real projects - you'll be contributing to our internal OS
- Player-coach: in the room, on the calls, building the playbook from what you do
- At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application
What the job involves
- Our strategic accounts, brands at $100K+ ARR, are the foundation of Siena's growth
- This is the forward-deployed motion: deep, multi-year relationships where the work is less "check-in" and more "co-build"
- You'll own a portfolio of our highest-value customers, lead the relationships from the executive level, and drive the cross-functional expansion that turns a single CX deployment into connective tissue across a customer's entire business
- This is a permanent, senior operator and leadership role reporting to our CEO/Co-Founder
- You'll work in close partnership with our AEs on commercial expansion and with our PMs on roadmap influence
- Own a portfolio of strategic accounts ($100K+ ARR), driving retention, expansion, and executive relationships
- Build stakeholder maps: who matters, where decisions get made, where Siena can expand next
- Lead multi-team expansion, beyond the CX buying center into Marketing, Returns, E-commerce, Operations
- Run executive-level strategic conversations that move contracts and direction — this is about commercial outcomes, not calendar touch-points
- Partner with AEs on multi-team commercial expansion; partner with PMs to translate account needs into roadmap influence
- Win back at-risk accounts and defeat competitive threats through value-led conversations
- Build the playbook for how Siena operates in strategic accounts from first-principles, not from importing what you did elsewhere
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Andrei Negrau
(Co-Founder & CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(Co-Founder & President)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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