Technical Account Manager, Together AI
AI Factory
$260-290k
OTE
+ Startup equity
4 days a week in office
Cloud platform for building generative AI
Be an early applicant
Cloud platform for building generative AI
101-200 employees
Be an early applicant
$260-290k
OTE
+ Startup equity
4 days a week in office
101-200 employees
Company mission
To empower developers and researchers at organizations of all sizes to train, fine-tune, and deploy generative AI models.
Role
Who you are
- 5+ years in a customer-facing technical role, with 2+ years in dedicated technical account management or solutions architecture for large-scale AI or HPC infrastructure
- Deep expertise in GPU infrastructure — GPU health diagnostics, RMA workflows, and hardware acceptance testing
- Hands-on experience with large-scale Ethernet and InfiniBand fabric architecture
- Working knowledge of enterprise storage systems, including high-density NVMe, parallel file systems, and metadata infrastructure
- Experience with DC operations, facilities coordination, and hosting provider SLA management
- Strong ownership mindset for incident management, RCA authorship, and executive-level customer communication
- Proficiency in infrastructure monitoring and observability tooling (Prometheus, Grafana, or equivalent)
- Proven ability to manage multiple concurrent workstreams with hyperscaler-level rigor and communication standards
- Proficiency in Python, Bash, or infrastructure automation tools preferred
What the job involves
- As a Dedicated AI Factory TAM at Together AI, you will serve as the named technical owner for one of our most strategic enterprise relationships
- You will be the primary technical point of contact across all infrastructure domains — compute, networking, storage, and facilities — ensuring smooth delivery and operational health of large-scale GPU deployments
- This role sits at the intersection of deep infrastructure expertise and high-stakes customer partnership, making you a critical driver of both customer success and company growth
- Serve as the named technical point of contact for a dedicated strategic customer, owning the end-to-end technical relationship across compute, networking, storage, and facilities
- Drive structured engagement through regular cadences including status reporting, technical steering meetings, and executive business reviews
- Translate customer operational feedback into actionable input for Engineering, Product, and Infrastructure roadmaps
- Lead issue lifecycle management, escalation, and RCA authorship across all infrastructure domains in partnership with Support, SRE, DC Ops, and Engineering teams
- Own end-to-end RMA coordination and hardware lifecycle management, including acceptance testing, spare inventory management, and hardware health reporting for large-scale GPU deployments
- Maintain deep technical expertise across the customer's infrastructure stack — GPU compute, high-speed fabric, and large-scale storage systems — advising on configuration, operational best practices, and incident resolution
- Own the observability strategy for the customer estate, including alert policy definition, dashboard development, and proactive health management across all infrastructure layers
- Coordinate DC operations and facilities events in partnership with internal teams and hosting providers, ensuring SLA compliance and cluster availability
- Act as project manager for all capacity expansions, owning the full node deployment lifecycle from freight receipt through production acceptance
Our take
Founded in 2022, Together AI is a research-driven AI company that operates a cloud platform for building and running generative AI. The company also contributes to open-source research, models and datasets to advance the use of machine learning.
Together AI's platform enables developers, researchers and businesses to train, fine-tune and deploy generative AI for their needs. With Generative AI gaining a lot of attention recently, the company has some high-profile competitors such as ChatGPT, but its focus on research makes it stand out.
The company has an incredibly strong start, evidenced by its substantial funding and Unicorn status. It is using these funds to expand its AI Acceleration Cloud product and prepare a large deployment of its GPUs, all while securing its position as an open-source model-building platform.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$305m
SERIES B
Mar 2024
$106m
SERIES A
Total funding: $533.5m
Company benefits
- Competitive health insurance plans
- Dental and vision insurance
- Pre-tax flexible spending accounts
- Mental health support and services
- Income protection & retirement
- 401(k) plan
- AD&D insurance
- Life insurance
- STD & LTD insurance
- Monthly team lunches
- Flexible time off policy
- Team-driven celebrations and events
- Monthly commuting stipend + pre-tax bene
Company HQ
Design District, San Francisco, CA
Leadership
Ce Zhang
(Co-Founder & CTO)Previously Professor at ETH Zurich, Postdoc Researcher at Stanford University and Research Assistant at University of Wisconsin-Madison.
Vipul Ved Prakash
(Co-Founder & CEO)Previously Senior Director at Apple, CEO and CTO at Topsy and Founder at Cloudmark.
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