Senior Solutions Consultant, Trulioo
More information about location
3 days a week in office
Global online identity verification service
Be an early applicant
Global online identity verification service
201-500 employees
Be an early applicant
More information about location
3 days a week in office
201-500 employees
Company mission
To be the identity platform that global businesses turn to for growth, innovation and compliance.
Role
Who you are
- Post-Secondary Degree or combination of desired experience and education
- 3-5 years experience in a Senior Technical Support, Solutions Consultant or Implementation Specialist role. Relative experience or in identity verification, compliance, or fintech industries is a plus
- Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Technical background with familiarity in JSON, RESTful APIs, and native and web-based SDKs would be desirable
- If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply
What the job involves
- Reporting to the Manager of Solutions Consulting EMEA, this role sits at the intersection of technology, revenue, and customer success. You’ll partner with Account Executives, Customer Success Managers, and Service Delivery to solve complex identity challenges for enterprise customers, leading efforts from the discovery and solution design through to evaluation for prospects and existing customers
- You’ll translate technical and business requirements into scalable solutions, lead technical engagements, and ensure customers realize maximum value from Trulioo’s platform. This is a hands-on, client-facing role for someone who enjoys deep technical problem-solving while influencing strategic outcomes
- This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed
- This will be a full-time, permanent position that can be done remotely for the right person
- Engage with customers directly, acting as the key technical point of contact for our most strategic customers
- Own the discovery process to uncover business objectives, customer technical requirements, run technical demonstrations and proof of concepts
- Collaborate cross-functionally to deliver seamless customer outcomes
- Contribute to internal knowledge and technical excellence
- Proven ability to simplify complex concepts, deliver effective product demonstrations, and communicate confidently with stakeholders at all levels
- Advise on best practices across identity, compliance, fraud, risk and integrations, adapting your approach to different customer contexts and levels of technical depth
- Strong API expertise (REST, API design, OAuth, API keys, JSON/XML) with the ability to translate complexity into clear, actionable solutions
- Comfortable working independently and cross-functionally, collaborating with distributed teams across regions
- Apply a “Trusted Expert” mindset to interpret customer requirements and recommend flexible, forward-thinking solutions
- Written and verbal English proficiency is required
- Familiarity with LLMs and AI tools is a bonus
Application process
- Recruiter Interview: 30 minutes
- Hiring Manager Interview: 45 minutes
- Panel Interview: 60 minutes
- Final Leadership Interview: 30 minutes
Salary benchmarks
Our take
Identity fraud is on the rise, anti-money laundering and terrorism financing regulations are tightening, and online identities are becoming harder to track. The ramifications of this for individuals and businesses alike make digital identity verification a challenge that urgently needs to be overcome. The Trulioo team have good reason to think they can do it.
Begun as a Facebook customer identification service, Trulioo has grown to become a comprehensive identity verification platform. It allows customers to ID more than 5 billion people across the globe from a single API, even according to different regional specifications, without relying on conventional information like credit history or bank account details. This remarkable feat has won Trulioo Unicorn status, and with more companies going global it’s likely to see it continue netting substantial enterprise clients.
There’s another crucial reason why this matters: economic activity is increasingly moving online, potentially freezing out people without the digital identities normally required to engage with it. Trulioo’s platform offers a truly global solution, for all parties, and it is well positioned to succeed within this space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$394m
SERIES D
Sep 2019
$50.1m
SERIES C
Total funding: $469.6m
Company HQ
South Main, Vancouver, BC
Leadership
Vicky Bindra
(CEO)Vicky is also a Non Executive Director at Figure and CloudPay. Previously, they previously served as Chief Operating & Product Officer at Nuvei and as a Group President/Chief Product Officer at FIS.
Zac Cohen
(Chief Product Officer)Zac joined Trulioo in 2015 as a GM, moving into the role of COO in 2019 and CPO in 2024. Prior to Trulioo, they spent nearly 3 years at Global Relay as a Lead in Corporate Development and as an Associate VP of Strategy & Operations.
Hal Lonas
(CTO)Prior to joining Trulioo in 2021, Hal was a CTO at Carbonite and Webroot. They also spent 4 years at BrightCloud as a VP of Engineering.
Jana Hill
(Chief People Officer)Prior to joining Trulioo in 2025, Jana was an Advisor/Fractional Rewards & People Operations Leader at JHill Advisory Services. Before that, they were the VP of Global Rewards & People Operations at Nuvei and the Head of Global Compensation at KDC/ONE.
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