Client Advisor, Lavanda
+ Equity
Omnichannel property management software
Be an early applicant
Omnichannel property management software
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
Lavanda's mission is to help real estate businesses stay one step ahead.
Role
Who you are
- You’re a highly experienced professional with either 3-5 years working in a customer success role or a strong background working in hospitality
- You preferably have experience in real estate development (ideally PBSA) and have a strong operational background
- Knowledge and experience working with online travel agencies such as Airbnb & Booking.com or knowledge of short term rentals
- Partner with clients to help them achieve desired business outcomes and are comfortable challenging clients on existing processes to help optimise them
- Help communicate the value of these initiatives and drive customer referenceability and case studies
- Success record in improving clients' satisfaction - You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition
- Record of adaptability and ability to move fast under uncertainty
- An autonomous worker, you take initiative to solve problems before they occur
- Previous knowledge of Salesforce & Property management systems would be a plus
- Organised, accountable, and professional
- … if this is you, then you may have just found your perfect role. Read on!
What the job involves
- In this role, you’ll drive growth by managing a portfolio of client relationships and overseeing revenue targets
- Collaborating closely with clients, you’ll help shape their short-term rental strategies and ensure a seamless transition from sales to account management
- As an expert on the Lavanda platform, you’ll train clients on the Short Stays product, how the property management platform works and guide them in optimising its features for success
- With a strong foundation in B2B sales and account management, you’ll balance new business development with relationship nurturing, while maintaining flexibility to meet evolving market and customer needs
- Your role will also involve coordinating with third-party suppliers to ensure smooth operations, all while aligning your team’s goals with organisational financial objectives
- Nurture, expand customer relationships, and be accountable for your portfolio and associated revenue numbers
- Develop an expert knowledge of the Lavanda platform and are able to effectively train clients on the property management system
- Work closely with customers to help build their summer & term time short term rental strategies
- Build and manage relationships with 3rd-party suppliers (maintenance, housekeeping, etc.)
- Thorough understanding of the sales process and are able to manage the handover from sales to account management seamlessly
- Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment
Salary benchmarks
Our take
As real estate, hospitality, and travel converge, there are more opportunities for landlords to fill empty spaces and make real returns on their portfolio. Historically, however, this has required a level of flexibility and cross-platform management that made logistics almost prohibitively complex. Especially when it comes to residential apartment buildings. Lavanda is hoping to change that, with a platform helping landlords boost net operating income by remaining flexible to different kinds of rental requirements, and to capitalise on seasonal demand.
This means that landlords who were traditionally pegged to the residential market are now able to start building up hospitality brands of their own, which can provide a significant incremental value boost over time. The concept is proving remarkably popular, and Lavanda is growing and developing its product fast. Lavanda are now partnering to offer services in the UAE and on a new UK based platform JLL Short Stays. This speaks highly of the team’s strategic acumen, which will serve them well as the market continues to develop.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$7.3m
EARLY VC
Sep 2019
$5m
SERIES A
Total funding: $15.4m
Company HQ
London, UK
Articles
Leadership
Guy Westlake
(Co-founder)Previously worked in product marketing at Canon Europe, then Vignette, and then was the head of marketing on the founding team of Shutl.
Frank Breckner
(Co-founder & Shareholder)Started out working in credit analysis and research at AIG, then Loomis, Sayles & Company.
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