Senior Director of Product Management, Affirm
Post Purchase Experiences and Platforms
$305-375k
Salary dependent on location. + ESPP
Buy-now-pay-later card for online and in-store
Be an early applicant
Buy-now-pay-later card for online and in-store
1001+ employees
Be an early applicant
$305-375k
Salary dependent on location. + ESPP
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 15+ years of product management experience, including leading large, high-performing teams of PMs and people managers across multiple domains
- Deep experience in consumer fintech, lending, payments, servicing, collections, or another regulated financial environment
- Proven ability to define and execute multi-year strategies spanning customer experiences, complex platforms, and operational capabilities
- Strong customer, technical, and analytical judgment, with the ability to balance customer outcomes, risk, compliance, and business economics
- Track record of driving alignment and execution across Engineering, Analytics, Risk, Operations, Legal, Compliance, Finance, and executive leadership
- Exceptional leadership and communication skills, with the ability to create clarity, influence senior stakeholders, and develop strong product leaders
- Proficiency with AI-assisted tools to accelerate analysis, decision-making, and team effectiveness
- Bachelor’s degree or equivalent practical experience
What the job involves
- Post-purchase experiences are one of Affirm’s most critical customer experiences, directly shaping customer trust, credit performance, and the economics of every loan we serve
- We’re looking for a Senior Director of Product Management to lead the teams responsible for the end-to-end repayments journey—from how customers manage and make payments to how Affirm supports customers through delinquency, collections, credit reporting, bankruptcy, and financial hardship
- This leader will oversee a large, multi-domain product organization and set the long-term strategy for several foundational post purchase consumer experiences and platforms
- The ideal candidate is a seasoned product leader who brings together customer-centered thinking, platform strategy, financial discipline, and strong organizational leadership
- Lead and scale a high-performing product organization. Manage and develop a team of approximately 15 product managers, including people managers. Set a high bar for product craft, strategic thinking, execution, and talent development
- Own the end-to-end repayments strategy. Define the multi-year vision for how customers manage and repay their Affirm loans, including the app and web experiences, consumer payment platforms, payment success, and support for customers experiencing financial difficulty. Improve customer outcomes and recovery performance through smarter treatments, flexible payment options, payment retries, and scalable operational capabilities
- Transform collections and recoveries. Set the product strategy for Affirm’s collections and recoveries experiences and platforms
- Set the vision for critical platforms. Lead the strategy for communications, open banking, credit reporting, bankruptcy, and hardship platforms—ensuring these capabilities are scalable, compliant, and able to support Affirm’s continued growth
- Deliver meaningful business and customer impact. Establish clear goals and success metrics across customer experience, payment performance, delinquency, recoveries, transaction costs, complaints, and operational efficiency
- Balance customer needs, risk, and economics. Make thoughtful product decisions that strengthen customer trust while improving credit outcomes and long-term loan economics
- Drive cross-functional alignment at scale. Partner closely with Engineering, Analytics, Credit, Risk, Operations, Finance, Legal, and Compliance to establish shared priorities and translate strategy into coordinated execution
- Enable global scale. Build platform capabilities that can support new products, international markets, regulatory requirements, and increasingly complex servicing needs
- Influence senior leadership. Clearly communicate strategy, investment priorities, performance, and tradeoffs to executive stakeholders. Help shape company-level decisions across the broader consumer and financial platform ecosystem
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Serving over 21 million consumers and over 300,000 merchants, the company offers flexible payback options ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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