Club Executive, zaizi

• Strong, clear communications with ability to communicate vision and motivate teams
• Responsible for proactively developing and leading strategy for clients, engaging with customer executives and always maintaining strong client satisfaction
• Leading and motivating multi-disciplinary teams to do exceptional work for our clients
• Accountable for managing your Club’s P&L and looking for opportunities to grow it, through up/cross sell and new revenue streams in collaboration with our Sales Team
• Accountable for operational management and reporting key performance data across customer engagements
• Contribute to your club’s capability/offerings together with your leadership team
• Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance). Candidates cleared to DV level are also required for our growth plans

Desirable

• The Club Executive will engage with customers at the executive level to help grow client accounts while ensuring that the Club’s teams are engaged and delivering on the outcomes agreed with Zaizi’s customers
• Our Club Executives are true leaders, able to manage the details of complex customer engagements while supporting and engaging with a diverse range of colleagues and customers, from Team Leads to customer executives, and from the CEO to the Board
• Our Club Executives provide the connections and leadership that enable the Clubs to function efficiently
• The Club Executive will have an overarching role in ensuring quality and delivery across multiple customer accounts while maintaining Club profitability and growth
• Day-to-day activities may include project scoping, bid work, initiating recruitment, monitoring project progress, addressing escalations from teams or customers, establishing and owning club’s Profit & Loss and Key Performance Indicators (KPIs), attending show and tells, and coaching the club leadership team
• Zaizi is growing rapidly, as are the range of customers and types of engagements we undertake
• As a Club Executive, you will be responsible for a group of customers, which may change as Zaizi grows and rebalances our Clubs
• Our Club Executives will collaborate to ensure efficient account distribution and actively support the Sales Team in account growth and business development activities
• Our Club Executives will be responsible for 3-6 clients each, with projects ranging from small Discoveries or strategic engagements to multi-year, multi-team engagements totalling approximately £10 million in revenue
• Leading 50-70 team members directly, they will own specific metrics for the club, including revenue, margin (Club and Teams), and utilisation
• While there will be KPIs, these will be achieved through teamwork and a shared purpose: realising the potential of our staff, our customers, and their employees and UK citizens

• 1st stage: Initial phone screening done by a member of the recruitment team
• 2nd stage: Technical interview, this stage evaluates your technical expertise and problem-solving abilities, especially if you're applying for a technical role
• Final Stage: 10-15 min presentation and a panel interview where multiple people from different departments ask you questions