Technical Customer Success Manager, Redpanda Data
AI data infrastructure for the Enterprise
Be an early applicant
AI data infrastructure for the Enterprise
101-200 employees
Be an early applicant
101-200 employees
Company mission
To build the best present and future of streaming data.
Role
Who you are
- 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
- Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
- Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes
- Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS)
- Proven ability to manage technical escalations to mutually agreeable outcomes
- Strong program and stakeholder management across technical and executive audiences
- Ability to break down complex problems into manageable components and drive solutions
- Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
- Experience working in a fast-moving, 100% distributed team
- Infrastructure as code (Terraform, Helm)
- Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them
Desirable
- Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis)
- Experience with large-scale data platforms or complex enterprise software implementations
- Observability tooling such as Prometheus and Grafana
- Scripting in Python or Bash
- Cloud or Kubernetes certifications (AWS, CKA)
- SFDC, Metabase, Qlik
- Familiarity with MEDDIC or similar sales methodologies
What the job involves
- Technical Customer Success Managers own the post-sale technical relationship with our customers
- You will drive accelerated time to production, keep deployments healthy as they scale, and turn technical success into customer-led growth and industry-leading NRR (Net Revenue Retention)
- You are the customer's trusted technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve them
- Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline
- Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early
- Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution
- Translate customer requirements into clear, prioritized feedback for Product Management and Engineering
- Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed
- Communicate confidently with engineering teams, platform owners, and senior leadership
Our take
When dealing with real-time data streaming workloads, the simpler the infrastructure the better. Redpanda was developed as an alternative to the complex industry standard, Apache Kafka (which needed to be used in tandem with ZooKeeper). Redpanda’s Kafka-compatible platform increases businesses’ operational efficiency by allowing them to switch to a single platform.
With its platform running on hundreds of thousands of machines, Redpanda supports users to run the software that they’ve already invested in while addressing and eliminating past pain points. Building on its success with data streaming, the company is now pioneering the "Agentic Data Plane", a new AI infrastructure feature that enables enterprises to connect AI agents with their data and systems.
With this new direction, Redpanda ensures it remains a key player in the industry - as it supports the new endeavours of its established customer base. Having raised strong funding in the past, the company has continued to expand marketing and R&D efforts to increase its reach and support its growth plans moving forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$100m
SERIES D
Jun 2023
$100m
SERIES C
Total funding: $265.5m
Company benefits
- Remote first: We’re a remote-first company that puts humans first. We advocate for working wherever you're most productive
- Comprehensive healthcare: We’ve got you covered with a mix of plans ranging from fully-paid medical, dental and vision, to premium coverage
- 401(k) matching: Our 401(k) plans let you save for your future. And for our US and UK employees — we match
- Unlimited PTO: Take time to relax and recharge. Option to select region-specific holidays. Our vacation policy puts you in control
- Home office & education reimbursement: $1,000 to gear-up your home office, $50 towards each wifi bill, $500 to invest in your learning and development annually
- Redpanda swag: Hands down the coolest swag in our industry! Your family will steal it. Guaranteed
Company HQ
Inner Richmond, San Francisco, CA
Leadership
Alexander Gallego
(Founder & CEO)Founder & previous CTO of Concord Systems, Inc. Previous Principal Software Engineer at Akamai Technologies, and was a Software Engineer at both YeildMo and FactSet Research Systems. Also worked as a REU - Student Researcher for the Polytechnic Institute of New York Univeristy.
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