Customer Success Manager, ASAPP

• Experience: 8+ years of customer-facing experience in SaaS or AI, with a strong background in customer success, account management, consulting, or implementation
• Enterprise Expertise: Proven success in managing complex enterprise accounts and developing long-term customer relationships
• Data-Driven: Comfort with measuring outcomes and leveraging business intelligence tools to track success metrics and optimize performance
• Customer-Centric Mindset: A passion for customer success with the ability to empathize, problem-solve, and provide proactive solutions that drive business results
• Communication Skills: Exceptional verbal and written communication skills, with the ability to influence and collaborate across teams and at all levels of an organization
• Travel: Willingness to travel for in-person meetings with key clients as required
• Cultural Fit: A commitment to ASAPP’s core values of Ownership and Excellence, with a drive for continuous learning and feedback

Desirable

• We are looking for a dynamic Customer Success Manager to play a pivotal role in the success and growth of ASAPP's enterprise customers
• You will be the trusted partner for Fortune 500 companies, ensuring they realize the full value of our AI-driven solutions post-implementation
• Your focus will be on helping customers optimize their AI adoption to meet their business objectives while driving product feedback and engagement strategies that help scale ASAPP’s impact
• In this role, you’ll work closely with senior executives, customer teams, and cross-functional stakeholders within ASAPP to develop and deliver tailored solutions that drive measurable success for our clients
• The CSM will be a critical voice in the business, advocating for customer needs and helping shape the product experience
• Strategic Account Management: Serve as the primary point of contact for enterprise-level accounts, guiding customers through the entire post-implementation journey to maximize product adoption and ROI
• Customer Advocacy: Build strong C-level and executive relationships, championing your customer's needs within ASAPP while also acting as a bridge between product teams and customers
• Outcome-Driven Success: Collaborate with clients to define measurable success metrics, align on business goals, and ensure ASAPP’s AI solutions consistently deliver value
• Growth & Retention: Focus on both customer retention and account growth, proactively identifying opportunities to expand the partnership and drive additional value
• Cross-Functional Collaboration: Work closely with product, engineering, and support teams to identify and resolve any challenges, and provide actionable feedback that helps refine our offerings
• Account Planning: Develop and execute strategic account plans that align with customer objectives, ensuring continued engagement and positive outcomes
• Risk & Opportunity Management: Monitor account health, anticipate risks, and collaborate with internal teams to implement solutions or mitigation strategies to keep the customer on track
• Training & Enablement: Empower customers to leverage ASAPP's full suite of solutions by providing product training, best practices, and continuous support