Staff / Principal Product Manager, Headway
Ranking
$265-375k
+ Equity
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$265-375k
+ Equity
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- You have 10+ years of product management experience, including hands-on ownership of search, ranking, recommendations, or marketplace matching at scale
- You've shipped ML ranking or relevance systems to real users. You can discuss objective function design, feature development, and offline vs. online evaluation from experience
- You can hold an architecture conversation with ML engineers, challenge modeling assumptions, and make informed build-vs-buy calls
- You've lived marketplace trade-offs and understand that ranking allocates opportunity across one
- You're fluent in embeddings, semantic search, and LLM-powered product, and you know which of them actually ships value
- You've presented strategy to executives and held your ground on the hard questions
- You're motivated by Headway's mission of making mental healthcare accessible and affordable
What the job involves
- One million patients a month ask for a referral to a mental health provider. When they search on Headway, the order of results decides who books and who gives up. You own that order
- The scope is patient–provider matching: the retrieval and ranking systems, the strategy for where they go next, how we think about our data strategy and platform to . Your mission: maximize successful matches. Not clicks. Not bookings. Patients who connect with a provider, stay in care, and get better
- It's the most technical PM seat in the Patient org. The ranking stack is ML-powered, and the roadmap runs deep: learned relevance models, semantic and free-text search, matching built on better evidence of each provider's expertise
- You'll set that roadmap and get the executive team behind it, working with a dedicated pod of search and ML engineers and embedded data scientists
- This is not a role for someone who needs a well-defined problem. The best candidates have a track record of finding the right problem and convincing the organization to solve it
- Understanding what patients actually need. Patients rarely arrive knowing the right filters. We're building search that lets someone describe what they need in their own words and still surface the right providers. Semantic search, LLMs, and embeddings are all in play
- Ranking for the relationship, not the click. A ranker that optimizes for conversion alone can win the booking and lose the patient. Rebuild it to optimize for care relationships that last
- Expertise. Every patient should land with a provider who has real experience helping people like them. Getting trustworthy expertise signals into matching, fairly to providers, is an unsolved problem. It's yours
- Marketplace health. Patients need care fast. Providers across the network need to build caseloads. When those two pull in opposite directions, you make the call
- Set the strategy for search, retrieval, and ranking, and get engineering, data science, design, clinical, and the executive team behind it
- Run the experimentation program end to end: hypotheses, objective functions, guardrail metrics, honest readouts. Report the losses too
- Build the data, evaluation, and ML platform foundations that unlock the next two to three years of matching work
- Work daily with ML engineers and data scientists on model objectives, features, and evaluation. You won't write the models. You will be a real thought partner on what they optimize
- Carry ranking's priorities across the company. Ranking touches patient experience, provider growth, clinical quality, and payer partnerships; resolving those competing priorities is the job, not a distraction from it
- Set the bar for technically grounded product work across the PM team
Our take
In the US, 1 in 4 citizens are living with treatable mental health conditions. But a vast majority of people are unable to access the care they need, often due to cost. Headway connects clients with therapists who accept insurance as payment, and provides independent practitioners with the tools and resources needed to both serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following recent events. The company facilitates over 600,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures. It is working to broaden its presence across the US while building out its product and pursuing the application of AI in health care.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(Founder & CEO)Prior to founding Headway in 2017, Andrew was a Product Analyst at Spring Inc.
Share this job
View 56 more jobs at Headway