Head of Business Operations, Insycle
$150-180k
+ Performance-based bonus & Equity through stock options.
More information about location
Data management services
Be an early applicant
Data management services
1-20 employees
Be an early applicant
$150-180k
+ Performance-based bonus & Equity through stock options.
More information about location
1-20 employees
Company mission
To make it easy to manage and work with data.
Role
Who you are
- Meaningful experience in customer success, service, or sales, with enough cross-functional understanding to assess work and manage execution across the customer lifecycle
- Experience directly hiring, managing, and developing a small team in a hands-on environment, ideally in B2B SaaS or a similarly technical, customer-facing business
- A track record of turning business priorities into completed initiatives and lasting operational improvements
- Comfort learning a technical product and understanding customers’ workflows and business needs
- Strong practical proficiency with ChatGPT, Claude, or similar business tools, including hands-on experience creating AI agents and repeatable workflows
- Willingness to work hands-on while developing the people and processes that enable the business to grow
What the job involves
- We’re looking for a hands-on operating leader to lead people and execution across sales, marketing, customer success and service, helping turn our established product and customer base into a repeatable growth engine
- You’ll translate company priorities into practical plans, develop people, and establish effective ways of working
- Working closely with the Founder & CEO, who leads product and company direction and remains involved in commercial strategy, you’ll own day-to-day business operations and team leadership, with meaningful authority over operating decisions, hiring within agreed budgets, and implementation
- You’ll build and lead the team, identifying the capabilities we need, hiring talented people, and coaching them to succeed
- You’ll set clear expectations, provide feedback, and work alongside employees and specialists to deliver results
- Build on something real. Work with an established product and more than 700 customers while helping shape the company’s next stage
- Pursue a meaningful opportunity. Help businesses build the reliable data foundation that people, automation, and AI agents depend on
- Have a direct impact. Influence how we acquire customers, deliver value, hire, and grow
- Build and develop a team. Recruit capable people, help them succeed, and create an environment where they can do their best work
- As AI agents increasingly use CRM data to make decisions and write changes back, that foundation becomes essential. Businesses need reliable inputs and a system that detects when people, integrations, workflows, or agents move data away from their standards
- We’re a B2B SaaS company with an established customer base and a much larger ambition: to make data integrity foundational to how businesses operate with AI
- Coordinate sales, marketing, customer success, and service around a connected customer journey
- Turn commercial priorities into campaigns, outreach, sales activities, and customer programs
- Use acquisition, conversion, activation, adoption, and retention results to identify opportunities and improve execution
- Help determine hiring priorities, define roles, and drive recruiting from sourcing through assessment and selection
- Build onboarding plans that help new employees become productive and independent
- Set clear expectations, coach employees, provide constructive feedback, and address performance gaps directly and respectfully
- Turn broad objectives into practical plans with clear owners, milestones, and measures of success
- Lead projects through implementation, adoption, and ongoing improvement
- Resolve blockers, make everyday tradeoffs, and raise risks early
- Identify practical ways AI can improve customer success, sales, marketing, and everyday operations
- Create and use AI agents with ChatGPT, Claude, or similar business tools to help the team research, prioritize, and follow through
- Check the quality of AI outputs and refine instructions based on real-world use
- What success looks like:
- The business develops repeatable ways to acquire, activate, retain, and grow customers
- Team members understand what they own and have the coaching and authority to deliver
- Customer commitments and internal initiatives move forward reliably, supported by practical processes and AI agents
Application process
- Share your résumé and LinkedIn profile and three brief examples:
- Execution: An initiative where you translated business direction into results through a team. What did you personally own, and what changed?
- Hiring and people management: The size and roles of teams you’ve directly managed, how you found and assessed new hires, and an example of helping someone improve through coaching or feedback
- AI implementation: An AI agent or workflow you personally created using ChatGPT, Claude, or similar tools. What problem did it solve, how did you check its outputs, and what difference did it make?
- A few sentences for each is enough. We’re interested in your personal contribution and what you learned
Our take
As companies start out, it's difficult to see the rationale for investing much time, money or talent into customer relationship management systems. But as they grow, the cleanliness and reliability of this data becomes paramount for business operations, and untangling it becomes a difficult and expensive affair. Enter Insycle, a data management tool that can take the pain and hard work out of cleansing and maintaining company information.
Insycle has found a niche for itself in this space, as the usual solution to this problem is to assign data teams to import data into a single spreadsheet and clean it by hand, or to go through the process of developing an in-house API to handle data cleansing. Insycle's functionality and numerous integrations with marketing tools like Mailchimp and Salesforce have made it popular with its thousands of active customers, as its high rating and glowing reviews on G2 show.
Insycle is continuing to develop its product and increase its marketing reach. Having cornered a unique niche with a well-received product, it seems likely that Insycle could grow to be a significant player in this sector.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company HQ
Tribeca, New York, NY
Leadership
Yonatan Lee
(Founder & CEO)Before founding Insycle, was SVP (Apps Dev Group Manager) at Citigroup and the Director of Software Engineering a Sakonnet Technology.
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