Sr IT Systems Administrator, Waabi

• 5+ years of experience in IT systems administration, desktop support, or IT operations roles
• Experience supporting Windows and macOS environments in a business setting
• Experience administering endpoint management tools such as Microsoft Intune, JumpCloud, Jamf, or similar platforms
• Experience with identity and access management concepts, including user provisioning, permissions, and authentication
• Strong troubleshooting skills across hardware, software, networking, and user-facing technologies
• Experience supporting onsite office infrastructure, including networking, printers, conferencing systems, and peripherals
• Ability to prioritize multiple requests while maintaining excellent customer service
• Strong written and verbal communication skills with the ability to document technical processes clearly and with a customer service mindset
• Willingness to participate in an IT support on-call rotation
• Ability to lift and move material up to ~50 pounds
• Experience supporting a multi-site organization with both onsite and remote users
• Experience with Microsoft Entra ID, Google Workspace, Okta, or similar identity platforms
• Experience with SSO integrations using SAML and SCIM
• Experience with automation and scripting (PowerShell, Bash, Python, or similar)
• Familiarity with security frameworks such as NIST, ISO 27001, or SOC 2
• Experience working in a fast-paced, high-growth technology environment

Desirable

• Waabi is seeking an Sr IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our San Francisco, CA site while helping scale IT operations across all Waabi locations
• This is a high-ownership, onsite role focused on ensuring employees have reliable, secure, and efficient technology experiences
• You will support day-to-day IT operations, manage endpoint and identity systems, troubleshoot complex technical issues, and partner with teams across the organization to deliver scalable solutions
• The ideal candidate is a hands-on problem solver who enjoys working across multiple layers of IT, from supporting users and managing endpoints to maintaining office infrastructure and improving IT processes
• You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation
• End User Support & IT Operations
• Provide onsite technical support for employees at the San Francisco, CA location, including hardware, software, networking, and access issues
• Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions
• Support remote users and collaborate with IT team members across other Waabi locations
• Participate in the IT Support on-call rotation to provide after-hours support as needed
• Manage incidents and requests through Jira Service Management, ensuring timely resolution and clear communication
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures
• Endpoint Management & Device Lifecycle
• Administer endpoint management platforms for Windows, macOS, and Linux devices
• Support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting
• Assist with zero-touch deployment processes using technologies such as Windows Autopilot and Apple Business Manager/Automated Device Enrollment
• Manage workstation lifecycle including provisioning, configuration, troubleshooting, replacement, and retirement
• Support mobile device management and secure BYOD access workflows
• Maintain accurate hardware inventory and asset management records
• Identity & Access Management
• Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes
• Manage and administer identity, access, and collaboration platforms such as Okta, Google Workspace, or similar systems
• Support group management, permissions, and access policies
• Assist with SSO integrations and SaaS application access management
• Help implement secure access practices aligned with company security requirements
• Site Infrastructure & Workplace Technology
• Own day-to-day IT operations for the San Francisco office, including:
• Workstations and peripherals
• Printers and print services
• Conference room technology and A/V systems
• Network connectivity troubleshooting
• Physical IT infrastructure
• Support wired and wireless network troubleshooting, including switches, patch panels, and cabling
• Partner with Facilities and vendors on office technology projects, expansions, and improvements
• Assist with deployment and maintenance of physical technology infrastructure
• Support specialized engineering and lab environments as needed
• Linux Systems & Server Administration
• Administer, patch, and maintain Linux servers and workstations supporting engineering, R&D, and office environments
• Manage user accounts, permissions, and configuration via standard Linux tooling and scripting (Bash/Python)
• Support Linux-based endpoint provisioning, imaging, and configuration management for engineering and lab users
• Monitor system health, logs, and performance, and troubleshoot Linux-specific issues across compute and networked storage
• Maintain security hardening, patch management, and compliance for Linux systems
• Security & Compliance Support
• Support implementation and maintenance of endpoint security standards and controls
• Assist with device compliance monitoring, patch management, and security remediation activities
• Follow established security processes and help improve operational controls
• Support audits and compliance initiatives through documentation, reporting, and evidence collection
• Partner with security teams to investigate and remediate endpoint-related issues
• Process Improvement & IT Scaling
• Identify opportunities to improve IT workflows, automation, and employee experience
• Contribute to scalable processes that support Waabi’s growth
• Improve documentation, knowledge sharing, and support practices across the IT organization