Senior Solutions Consultant, PagerDuty

• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

Desirable

• We are seeking a technical and customer-focused Solutions Consultant to join our team
• The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products
• They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success
• As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success
• You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service
• You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities
• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks