Account Development Representative, CaptivateIQ

• This role is ideal for ambitious, disciplined, and coachable individuals who are excited by the art and science of proactive customer growth
• 1+ years of SDR/BDR/ADR or customer-facing sales experience, ideally working with B2B SaaS customers
• Bachelor’s Degree with strong academic performance and/or demonstrated leadership, or equivalent practical experience
• Business Acumen (awareness of customer business drivers, ability to connect value to outcomes)
• Time Management (prioritization and organization across multiple customer accounts and stakeholders)
• Sales Acumen (strong discovery, research, and prospecting skills, especially within existing accounts)
• Experience with Salesforce CRM (or equivalent) preferred
• Emotional Intelligence (professionalism, humility, coachability, and growth mindset)
• Ambition, competitive spirit, grit, tenacity, and resilience in a fast-paced environment
• Intellectual Intelligence (analytical, adaptive, prepared, comfortable managing up and collaborating cross-functionally)
• Strong verbal and written communication skills and the ability to collaborate effectively with Sales, Customer Success, Marketing, and Operations

Desirable

• CaptivateIQ is looking for our next Account Development Representative (ADR), Customer Accounts. In this role, you’ll focus on engaging and developing relationships within existing customer accounts to drive expansion opportunities, increase product adoption, and support long-term customer value
• You will partner closely with Customer Success and Sales to identify whitespace, run strategic outreach, surface new use cases, and help create qualified expansion opportunities
• We’ll teach you the hard skills to research, map accounts, run thoughtful multi-threaded outreach, objection-handle, and qualify expansion interest, preparing you for a future in a full-sales-cycle or account management role
• Acquire in-depth knowledge of your prospects (contacts & their companies) through research that will inform your outreach strategy with relevance and story-telling
• Generate a qualified pipeline creatively to break into target accounts with cold calling, personalized emailing, and LinkedIn prospecting
• Confidently engage with Director to C-Level prospects to uncover relevant pain points and create interest in CaptivateIQ’s platform
• Represent CaptivateIQ both culturally and as a subject matter expert by clearly articulating our value proposition and differentiators