Customer Success Manager, Workwize
$70-95k
Management for remote IT and office equipment
Open for applications
Management for remote IT and office equipment
21-100 employees
Open for applications
$70-95k
21-100 employees
Company mission
To create a better work life for everyone by helping companies enable the hybrid working model for their employees.
Role
Who you are
- Bachelor’s or Master’s degree (or a compelling reason for not completing one)
- 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
- Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
- Strong problem-solving abilities and analytical mindset
- Proficiency in PowerPoint and Excel
- Exceptional attention to detail
- Experience in data analysis and interpretation
- Excellent English communication skills (written and verbal) at a business-professional level
- You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
- Commercial driven
- You are a caring person, that wants to make a difference for customers
- Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
- The ability to present to Executives and Key Decision-makers
- Transparent & Honest; you mean what you say and are not afraid to express yourself
- Experience using CRM systems, HubSpot experience being a plus
- You are a natural-born team player who is open to everything and everyone
- Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
What the job involves
- We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients
- This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes
- As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment
- As our clients' needs differ, the solutions and your approach will differ as well
- 1. Drive customer success and satisfaction:
- Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
- Strengthen relationships by prioritizing engagement with customers
- 2. Establish revenue growth by utilizing expansion potential:
- Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
- Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Our take
Workwize is a procurement and management platform tailored specifically to meet the evolving needs of remote and hybrid working. At its core, Workwize prioritises customisation, flexibility, and transparency, enabling companies to effectively manage and procure the essential technologies and tools vital for their workforce.
Based in the Netherlands, Workwize has swiftly garnered acclaim, serving fast-growing startups and established enterprises alike within its native landscape. With its appeal extending globally, securing players such as Netflix to leverage its services within Europe. For a young company born out of the pandemic, Workwize has charted an impressive trajectory, underlining the enduring relevance of hybrid and remote work models well into the 2020s.
Backed by 2022 funding, Workwize has embarked on an ambitious expansion journey across Europe, capitalising on its existing client base spanning fifteen countries. Furthermore, strategic investments in workforce augmentation underscore a promising phase of growth for the company, poised to solidify its position as a frontrunner in shaping the future of workplace management and procurement solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2025
$15m
SERIES A
Jan 2022
$1.8m
SEED
Total funding: $17.4m
Company benefits
- A position in which you can continue to grow towards a more senior sales or management orientated role
- Freedom to change the working environment between home and the office
- The best working set-up
- Working in a young, flexible and entrepreneurial environment
- Daily team lunches
- Monthly Surprise Events
Company HQ
Grachtengordel-West, Amsterdam, Netherlands
Leadership
Victor Dik
(CCO)Previously a Planning and Portfolio Manager at Vodafone Ziggo, a Domestic Relationship and Recruitment Manager at Knowledge 2 Share Foundation.
Sebastiaan Scholten
(CTO)Previously an Investment Banking Intern at Lazard and eCommerce Director at MIPACHA.
Michiel Meyer
(CEO)Previously a Business Growth Manager & Head of Addity at Buckaroo, Head of Department at Addity Payments, Consultant at McKinsey & Company and FinTech Developer at CoInvestor.
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