IT System Administrator, Brilliant Earth
$80-90k
Sustainable and inclusive fine jewelry
Be an early applicant
Sustainable and inclusive fine jewelry
501-1000 employees
Be an early applicant
$80-90k
501-1000 employees
Company mission
To cultivate a more transparent, sustainable, compassionate & inclusive jewelry industry.
Role
Who you are
- 5+ years of experience in IT operations and/or systems administration
- 3+ years of experience in IT Service Management software administration, (Preferably Freshservice)
- 2+ years of experience in Okta or other Identity Management administration
- Expertise in orchestration and automation tools (e.g., Okta Workflows, Workato, ServiceNow Flow/Workflow, Power Automate, Boomi, Freshservice Flows, etc.)
- Experience with integration technologies (e.g., Rest, SOAP, web services)
- Experience working with Ticket’s queue and SLAs
- Excellent problem-solving and troubleshooting skills
- Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively
- Highly organized and capable of multitasking in a fast-paced environment
- Follows Change Management procedures required for safe, approved and well-documented changes to critical processes under Compliance
- Adaptable and willing to embrace challenges and change
- Ability to work independently and as part of a team
Desirable
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- Certification in ITSM frameworks (e.g., ITIL)
- Proficiency in scripting languages (e.g., Bash, JavaScript, Python, PowerShell)
What the job involves
- As an IT System Administrator, you will play a pivotal role in ensuring the smooth and efficient operation of our IT systems
- You will be responsible for managing IT Service Management (ITSM) Processes, implementing orchestration and automation solutions, integrating various systems, and providing expert support for our company's identity management system (Okta)
- You will also handle day-to-day support tickets from end-users across the company, including addressing local needs and providing onsite end-user support
- Your expertise will be critical in optimizing our IT infrastructure and delivering exceptional service
- Optimize ITSM processes using the company’s ITSM Freshservice environment
- Develop and maintain standard operating procedures (SOPs) for IT systems and processes
- Manage Incident Management, Problem Management, Asset Management and Change Management activities
- Add/maintain SAML SSO and SCIM provisioning for our enterprise systems
- Use best practices such as Group Rules, etc. to support maintainability and automations
- Support integrations between Okta and other systems (HR, ITSM, etc.) for onboarding and other automations
- Manage MFA and device security rules
- Troubleshoot integration issues and provide technical support
- Provide Onsite IT technical support
- Actively work with the END USER SUPPORT ticket queue
- Respond to user inquiries and resolve issues in a timely manner
- Collaborate with cross-functional teams to address complex technical problems
- Implement and maintain orchestration tools to automate routine IT tasks and workflows
- Integrate orchestration and automation solutions with ITSM systems and other IT tools
- Design, develop, and deploy integration services and APIs to connect various IT systems (Freshservice, Okta, etc.)
Application process
- You’ll receive an email when we’ve received your application, and can expect an update within a week of applying
- If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
Our take
Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewellery direct to consumers. The company specializes in diamonds from Canada, Botswana and Russia, and successfully went public in 2021.
Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially for Brilliant Earth’s predominantly Millennial and Gen Z customer base. This may prove interesting terrain to navigate: whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have proven resistant to shopping online. So Brilliant Earth may need to maintain its brick-and-mortar showrooms.
Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend going forward on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits. With companies like Signet Jewelers reporting substantial boosts in eCommerce sales, there may yet be an appetite for it, and Brilliant Earth's IPO in 2021 has helped it gain wider recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
- Disability and Life insurance. 100% employer-paid
- Pre-Tax Commuter Benefits
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
- Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering
Company values
- Commitment to the Customer
- Partnership and Positivity
- Bias Toward Action
- Embrace Growth & Change
- Mission Mindset
- Ownership
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Beth Gerstein
(Co-Founder & CEO)They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.
Eric Grossberg
(Co-Founder & Executive Chair)They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.
People progressing
Began as a Customer Operations Manager in 2012. Promoted 4 times and is now COO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Brilliant Earth
Kim Garcia (Director, Talent Acquisition )
- In 2020, we released one of the industry's first gender-fluid collections, the Mx Collection. We also offer gender-neutral engagement rings and wedding bands, inclusive sizing, and a virtual try-on experience with technology that allows anyone to visualize jewelry on their unique skin tones.
- As of the end of 2021, 41% of employees, 29% of people managers, and 36% of directors and above identified as BIPOC.
- Female Led: Female CEO, 4 out of 7 female board members.
- Female Majority: 79% of employees, 70% of people managers, and 57% of directors and above.
- DEI Training: We offer specific diversity-related workshops to foster an inclusive environment and support self-assessments of our progress.
- We formed an employee-led Diversity, Inclusion and Belonging Council supported by an executive sponsor to engage and empower our employees and leadership, solicit employee feedback, and identify and support opportunities for us to improve.
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