Success Architect, Salesforce

• Minimum 5 years of proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces
• Ability to analyze, design, and optimize business processes, focusing on data and integration architecture, including guiding customers through migration to and optimization of Agentforce + Data360
• Deep understanding of data modeling, integration architectures, and data governance best practices
• Excellent communication skills and the ability to facilitate discussions and translate technical concepts into tangible business value and ROI, from Developer to Executive
• Proactive and self-starting attitude, with the ability to manage tasks independently while collaborating remotely
• Ability to stay up to date with emerging data-related and AI technologies, and ensure customer solutions adhere to data security and privacy regulations and best practices
• Degree or equivalent experience
• Must be a U.S. citizen

Desirable

• As a Data360 (formerly known as Data Cloud) Success Architect, you will play a crucial role in driving successful outcomes for strategic customers by leveraging your technical expertise in data and analytics. Your guidance will directly influence technical architecture, performance optimization, and solution design strategies for strategic customers. Data360 supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. It helps businesses unify customer data across all touch points, enhancing AI-driven marketing automation, personalized engagement, and predictive customer insights. Data360 is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralizing and harmonizing enterprise data. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions
• Be a trusted Agentforce + Data360 subject-matter expert for the broader Success Architect organization, including how Data360 relates to the success of AI, and drive thought leadership through mentoring and knowledge sharing
• Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data360
• Identify and evaluate capability gaps in standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI, run playbooks aligned with the Success Architect engagement catalog, and build strong relationships with internal and external business partners