UX Designer, Lloyds
Embedded Finance, 12-Month Fixed-Term Contract
£70.9-78.8k
Offers a discretionary annual performance-related bonus and share schemes including free shares.
2+ days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£70.9-78.8k
Offers a discretionary annual performance-related bonus and share schemes including free shares.
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You’ve had experience of translating complex customer and business requirements into simple and user-friendly customer solutions
- You’ll be comfortable using design research methods to do fast paced and iterative research of our journey improvements. You’ll use data and customer feedback to identify pain and gain points, and validate improvements we want to make
- You’re comfortable bringing the voice of the customer into everything that we do so the solutions we build are genuinely useful, get used, and build our business as a result
- You're experienced at managing relationships with external partners, providers and stakeholders to deliver solutions
- You're unafraid to set aspirational outcomes, but you’re also happy to get stuck in and help build solutions that see the light of day
- You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself
- You engage collaboratively with partners to bring all hands on deck to solve a problem
- You care about detail but are comfortable with uncertainty and ambiguity – you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances
- You enjoy collaborating across teams and can build strong relationships at pace. And you’ll relish the opportunity to be part of a team that is building for growth!
What the job involves
- This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players
- We’re operating in a lean start up model where we all work to get the job done, and don’t stand on ceremony or job titles
- We’re therefore looking for someone who is an experience do-er, who can live in the detail of execution and takes pride in delivering experiences that make customers happy
- As UX Design and Design Research for Embedded Finance, you’ll be part of the Experience Design team and ‘embedded’ in the product team, reporting day to day to the Senior Manager, UX Design
- You’ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market
- You’ll be responsible for developing and researching the touchpoints in our end-to-end journeys, this includes working with New Day, our technology partner to improve our conversion journeys, but it also includes partnering with our customer journey managers to reimagine our longer term journeys that engage customers with embedded finance and ensure those that use us have a fantastic experience right to the point of renewal or close of the product
- To create this, you’ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors’ solutions and emerging capabilities, and work closely with Design teams to learn from, and leverage, best practices and builds
- You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way
- This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market
- It’s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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