Professional Services Team Manager, monday.com
$102-145k
More information about location
3+ days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$102-145k
More information about location
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
- 3-5+ years of people management experience
- Extensive experience with project management, CRM, and/or collaborative work management software
- Ability to successfully navigate complex organizational structures (internal and external)
- Comfortable transforming department strategy into tactical initiatives and executing on them
- Process-focused and metrics-driven (desire to instill a process that can scale)
- Experience estimating delivery effort and creating Statements of Work
- Highly effective communication and interpersonal skills
- An amazing team player who can collaborate with many internal and external stakeholders
What the job involves
- Our team is growing and we are looking for a Professional Services Team Manager to join our team in Denver!
- In this role, you will lead and grow a team of Implementation Consultants responsible for implementing the monday.com platform for our customers.
- Your team is responsible for advising and consulting with customers to build and optimize solutions using monday.com products.
- We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes
- Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
- Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
- Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers
- Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency
- Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery
- Drive the strategy to onboard, enable, and expand usage and revenue with customers
- Maintain accountability for team operations and the KPIs used to measure the team’s success
- Recruit, hire and train new team members
- Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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