Enterprise Sales Development Representative, Assembled
$110k
OTE
$77k
BASE
+ Equity & Commission
5 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$110k
OTE
$77k
BASE
+ Equity & Commission
5 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- You’ve carried a real sales target as an SDR for at least 1 year and can tell us exactly what you owned, how you performed, and what you did to drive the result
- You know how to break into complex accounts: figuring out where to start, who matters, and what will actually get someone’s attention
- You’re comfortable cold calling, hearing “no,” and staying sharp when a sequence, account, or month isn’t going your way
- You don’t just follow the playbook. You notice what’s working, change what isn’t, and can explain why
- You take feedback seriously and can point to something you changed that made you a better seller
- You work well with AEs and Marketing, share what you’re learning, and aren’t afraid to push back when you see things differently
- You want to keep getting better at the craft of sales and grow into a high-performing Account Executive
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
What the job involves
- As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline across a focused set of enterprise accounts and helping us raise the bar for how we prospect
- We believe SDRs are more critical than ever in the AI era, and that the role is best AI-enhanced, not AI-replaced
- You’ll use AI fluently to research accounts, personalize outreach, and scale your impact while bringing the judgment, commercial instincts, and product expertise that technology alone can’t replicate
- This is not just another SDR role. One of our cultural values is to “get on the plane.” We win by meeting customers face-to-face, so you’ll represent Assembled at events, trade shows, and dinners
- You’ll run discovery calls, get exposure to demos, and have room to influence how we target accounts, test messaging, and build outbound motions. Today, 40% of our Account Executives started as SDRs
- Our SDRs get to sell into teams at companies like Canva, Ramp, Robinhood, and Stripe, where the problems we solve are tied to how some of the world’s biggest support organizations actually run
- You’ll be prospecting into complex accounts, learning how large organizations operate, and opening conversations around meaningful operational problems rather than just pushing for a meeting
- We’re looking for someone who has already shown they can perform in a goal-oriented sales environment and is ready for more complexity and ownership
- You will report to our SDR Manager
- Generate high-quality pipeline across a focused set of enterprise accounts
- Build account penetration strategies by researching complex organizations, identifying the right stakeholders, and finding compelling reasons to engage
- Prospect across cold calls, email, LinkedIn, events, and other channels while balancing thoughtful personalization with consistent execution
- Use AI and automation to research faster, spot account signals, and scale what works without sacrificing judgment
- Run discovery calls and turn early conversations into qualified opportunities
- Test messaging, targeting, and outbound plays based on what you’re learning from enterprise prospects
- Attend in-person events, conferences, and customer meetups to create opportunities and build relationships
- Partner closely with Account Executives, Marketing, and RevOps to break into priority accounts and improve outbound strategy
- Bring ideas back to the team and help make the SDR playbook better
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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