Chief of Staff, Trulioo
$140-180k
+ bonus
3 days a week in office
Global online identity verification service
Be an early applicant
Global online identity verification service
201-500 employees
Be an early applicant
$140-180k
+ bonus
3 days a week in office
201-500 employees
Company mission
To be the identity platform that global businesses turn to for growth, innovation and compliance.
Role
Who you are
- 5+ years of experience in executive operations, management consulting, corporate strategy, project management, or business operations, preferably within a fast-paced tech or SaaS environment
- Proven experience supporting C-level executives or founders in a Chief of Staff, Business Manager, or Strategic Advisor role
- Strong strategic thinking and problem-solving capabilities, with the ability to connect the dots and drive clarity across complexity
- Exceptional written and verbal communication skills, with the ability to craft high-impact executive communications
- Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously under tight deadlines
- High EQ and interpersonal intelligence - able to influence, mediate, and build trust across all levels of the organization
- Absolute discretion and professionalism in handling sensitive and confidential information
- If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply
What the job involves
- The Chief of Staff at Trulioo is a critical leadership role that drives strategic alignment, operational execution, and organizational effectiveness at the highest levels of the company. Acting as a trusted advisor and right-hand to the CEO, you will ensure that executive priorities are translated into action, internal processes are optimized, and cross-functional collaboration is seamless
- You will work closely with the CEO and the executive team, serving as a thought partner, problem-solver, and operational lead across a wide array of strategic initiatives. This role requires exceptional judgment, discretion, communication, and project management capabilities. The ideal candidate brings a blend of strategic thinking, execution excellence, and operational rigor, paired with the humility and flexibility to operate both behind the scenes and in leadership settings
- A defining part of this role is AI fluency: you will be the executive team’s go-to person for identifying where AI tools can remove friction, accelerate decisions, and free up leadership time and you’ll model that adoption yourself before asking others to follow
- Set and sustain the operating rhythm. Own executive meetings, business reviews, board meetings, and offsites, including agendas, pre-reads, decisions, and follow-through. Ensure everyone leaves clear on what was decided and who owns it
- Run the goal-setting system. Own the OKR process end-to-end, and give the CEO and leadership team an honest read on where the business actually stands
- Prepare the CEO for high-stakes moments. Build board materials, executive presentations, and briefings for critical internal and external meetings
- Lead what nobody owns. Find the gaps, lead the cross-functional initiatives that fill them, then hand them off cleanly. Expect two or three running at a time, including initiatives to identify, pilot, and roll out AI tools that streamline internal processes across teams
- Extend the CEO's reach. Shape communications for town halls, company updates, and speaking engagements. Stand in for the CEO where appropriate, knowing what to decide and what to bring back
- Be a candid thought partner. Help the CEO prioritize and pressure-test decisions
- Champion AI adoption across the executive team. Act as the internal evangelist and coach for practical AI use, identifying high-value use cases, vetting new tools, running lightweight trainings, and helping executives build AI-augmented habits into their own workflows
Application process
- Recruiter Interview: 30-minutes
- Hiring Manager Interview: 45-minutes
- Follow-Up Interview: 60-Minutes
- Leadership Interview: 30-minutes
- Final Interview: 60-minutes
Our take
Identity fraud is on the rise, anti-money laundering and terrorism financing regulations are tightening, and online identities are becoming harder to track. The ramifications of this for individuals and businesses alike make digital identity verification a challenge that urgently needs to be overcome. The Trulioo team have good reason to think they can do it.
Begun as a Facebook customer identification service, Trulioo has grown to become a comprehensive identity verification platform. It allows customers to ID more than 5 billion people across the globe from a single API, even according to different regional specifications, without relying on conventional information like credit history or bank account details. This remarkable feat has won Trulioo Unicorn status, and with more companies going global it’s likely to see it continue netting substantial enterprise clients.
There’s another crucial reason why this matters: economic activity is increasingly moving online, potentially freezing out people without the digital identities normally required to engage with it. Trulioo’s platform offers a truly global solution, for all parties, and it is well positioned to succeed within this space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$394m
SERIES D
Sep 2019
$50.7m
SERIES C
Total funding: $470.3m
Company HQ
South Main, Vancouver, BC
Leadership
Vicky Bindra
(CEO)Vicky is also a Non Executive Director at Figure and CloudPay. Previously, they previously served as Chief Operating & Product Officer at Nuvei and as a Group President/Chief Product Officer at FIS.
Zac Cohen
(Chief Product Officer)Zac joined Trulioo in 2015 as a GM, moving into the role of COO in 2019 and CPO in 2024. Prior to Trulioo, they spent nearly 3 years at Global Relay as a Lead in Corporate Development and as an Associate VP of Strategy & Operations.
Hal Lonas
(CTO)Prior to joining Trulioo in 2021, Hal was a CTO at Carbonite and Webroot. They also spent 4 years at BrightCloud as a VP of Engineering.
Jana Hill
(Chief People Officer)Prior to joining Trulioo in 2025, Jana was an Advisor/Fractional Rewards & People Operations Leader at JHill Advisory Services. Before that, they were the VP of Global Rewards & People Operations at Nuvei and the Head of Global Compensation at KDC/ONE.
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