Customer Success Manager, Jack Archer

Salary not provided

Junior, Mid and Senior level

New York

More information about location

5 days a week in office

Men's clothing brand

Job no longer available

Men's clothing brand

21-100 employees

FintechB2CRetailFundraisingVenture CapitaleCommerce

Job no longer available

Salary not provided

Junior, Mid and Senior level

New York

More information about location

5 days a week in office

21-100 employees

FintechB2CRetailFundraisingVenture CapitaleCommerce

Company mission

To redefine men's modern essentials with unparalleled versatility, premium innovation and supreme quality, creating clothing that adapts seamlessly to every facet of your life.

Job

Company

Role

Who you are

If you love working with customers, optimizing onboarding experiences, and driving retention, this role is for you
2-5 years of experience in Customer Success, Account Management, or Sales at a SaaS or eCommerce tech company
Proven ability to convert trial users into paying customers through proactive engagement
Strong communicator who can build relationships with founders and eCommerce operators
Highly organized with a process-driven mindset to scale CS operations efficiently
Experience working in an early-stage startup or high-growth environment is a plus

What the job involves

We’re looking for a Customer Success Manager to turn trial users into paying customers and build a world-class customer success function from the ground up
Convert trial users into paying customers by guiding them through activation and ensuring they see value quickly
Own the customer onboarding experience, refining it to improve conversion rates and reduce drop-off
Proactively engage customers via email, chat, and calls to help them get the most out of OpenDesk
Develop scalable customer success processes, including playbooks, automated touchpoints, and best practices
Monitor customer health metrics to identify churn risks and expansion opportunities
Work closely with the product and sales teams to surface customer feedback and drive improvements
Turn customers into advocates, encouraging referrals and testimonials

Our take

Its no secret most men want to dress sharp without spending hours on hours figuring out what to wear. But let's be honest, finding clothes that actually fit right can be harder than it needs to be.

That's where Jack Archer comes in. They make modern essentials that are designed to not only fit right, but handle whatever the day throws at you. It does so by using premium fabric tech sourced from Japan and expert craftsmanship, so that wearers can feel there best in a clean, durable look.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Trustpilot (4.2)

Company

Funding (last 2 of 3 rounds)

Sep 2022

$32m

LATE VC

Nov 2021

$75m

SERIES B

Total funding: $137m

Company HQ

Civic Center, New York, NY

Leadership

Emma Crepeau

(CEO)

Emma joined the Jack Archer team in 2025 as CEO. Prior to this, they spent 3 years at Rhone as CGO and 8 years at Sweaty Betty in various roles, including SVP of Growth.

Salary benchmarks

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