Senior Systems Engineer, Motorola Solutions
Salary not provided
+ Employee stock purchase plan and bonus
SQL
AWS
Docker
Kubernetes
Python
Bash
Linux
Postgres
Azure
Prometheus
Grafana
Windows
Powershell
Oracle
Senior and Expert level
Remote from UK
More information about location
Communication software for public safety & enterprise
Be an early applicant
Communication software for public safety & enterprise
1001+ employees
B2BEnterpriseCyber SecurityTelecommunications
Be an early applicant
Salary not provided
+ Employee stock purchase plan and bonus
SQL
AWS
Docker
Kubernetes
Python
Bash
Linux
Postgres
Azure
Prometheus
Grafana
Windows
Powershell
Oracle
Senior and Expert level
Remote from UK
More information about location
1001+ employees
B2BEnterpriseCyber SecurityTelecommunications
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Experience: 7+ years of progressive experience in Systems Engineering, Infrastructure Engineering, or Hosted Application Operations within enterprise or public safety environments
- Security Clearance: Must be eligible for and maintain regional security vetting (e.g., UK NPPV Level 3 and SC Clearance for public safety cloud environments)
- Education: Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical experience
- Driver's License: Must hold a valid driver's license and own a vehicle for travel to customer sites
- On-Call Support: Must be willing and available to participate in an on-call rotation to support mission-critical systems and emergency operational needs
- Architecture & System Lifecycle: In-depth understanding of enterprise architecture, end-to-end system design, and complete software lifecycle management
- Cloud & Hosting Environments: Practical experience maintaining hosted applications across AWS, Azure, or Private Cloud infrastructure
- Containerisation: Practical experience with container technologies such as Docker or Kubernetes to support application deployment and scalability
- OS & Web Infrastructure: Robust administration and technical support for Windows and Linux operating systems, along with solid knowledge of web/application server architectures, SSL/TLS certificates, and CMDBs
- Database Management: Expertise in configuring, administering, and resolving issues across enterprise relational database management systems (such as SQL Server, Oracle, or PostgreSQL)
- Automation & Scripting: Strong proficiency using Python, Bash, or PowerShell to build automated workflows, schedule tasks, and track system health
- Observability & Telemetry: Proven capability in implementing and overseeing enterprise monitoring solutions (including Grafana, Prometheus, and the TIG stack)
- Incident Resolution & Diagnostics: Superior analytical capabilities to efficiently troubleshoot and resolve intricate operational and application faults
- Stakeholder Alignment & Communication: Skilled in translating complex technical data for diverse audiences, setting clear expectations, and maintaining strong client relationships
- Technical Leadership & Guidance: Strong leadership presence to drive best practices across departments while mentoring and developing junior team members
- We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team
What the job involves
- Operating within Motorola Solutions’ Hosted Applications Team, the Senior Systems Engineer holds a pivotal, highly technical role combining application lifecycle engineering with key client-facing responsibilities
- Leveraging over 7 years of engineering expertise, you will maintain end-to-end accountability for managing and sustaining the operational resilience of the mission-critical Pronto Digital Policing application for frontline emergency services and Police forces
- In this position, you will drive key deployment initiatives for standard product enhancements and customised client features
- You will serve as an operational liaison between software engineering and shared platform services teams while maintaining direct customer engagement
- Key responsibilities involve analysing complex software issues, directing patch rollouts and release cycles, and translating customer feedback into actionable application enhancements
- Serving as the main technical point of contact, you will manage client-facing operations, align infrastructure and application workflows, and lead technical discussions during weekly meetings and service reviews
- You will also evaluate platform health, monitor key performance metrics to uphold strict Service Level Agreement (SLA) standards and work with customer technical project managers to resolve technical issues for their customers
- You will manage and maintain SQL Server clusters, which house essential Pronto application data
- You will make sure customer data remains secure, the system runs reliably, and all processes stay perfectly aligned with the daily needs of our police and emergency service teams
- Service Reviews & Client Engagement: Participate in and lead technical sections of regular customer service reviews/weekly meetings with key police force stakeholders to present system performance, address operational concerns, and ensure high customer satisfaction
- SLA & Delivery Oversight: Monitor system performance against agreed contractual SLAs, proactively driving improvements to minimise downtime and prevent service-impacting incidents
- Software Engineering Liaison: Serve as the primary operational contact for the core Pronto Software Engineering team. Gather operational insights and coordinate release management activities, including application hotfixes, feature rollouts, and platform deployments
- Data Integrity & Governance: Manage the lifecycle of customer data, including regular audits, integrity checks, and compliance with data protection policies to ensure high availability and security of sensitive information
- Shared Services Collaboration: Collaborate with the internal Shared Services team to convert application demands into technical specifications and initiate change requests as necessary
- Documentation: Author and maintain customer-facing Interface Control Documents (ICDs), defining precise technical specifications and protocols required for external system integration with the Pronto platform
- Problem & Incident Management: Collaborate with the incident management team to investigate and resolve complex system issues, driving effective solutions and long-term preventative measures
- Technical Mentorship & Knowledge Sharing: Serve as a primary technical resource for the team, identifying and bridging knowledge gaps by providing guidance and training to lower-level engineers, especially in under-represented or critical technical areas
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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