Enterprise Client Success Manager, Paylocity

• Bachelor’s degree or applicable client services/industry experience
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
• Prior experience in project management or problem-solving preferred
• Travel is required up to 25% across the US
• Experience in a help desk environment or software support highly desirable
• Computer skills, including Windows and MS Office programs required
• Customer service focused
• Strong communication and listening skills
• Strong problem-solving/analytical ability
• Strong mathematical aptitude
• Team orientation
• Time management
• Ability to manage change
• Dependability
• Attention to detail
• CPP highly preferred

Desirable

• The Executive Account Manager (Client Success Manager) provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met
• The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients’ business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the “face and voice: responsible for the experiences of Paylocity’s highest revenue and most complex clientele
• Provide professional, ethical, knowledgeable, and reliable service to clients
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio
• This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary
• Assist with special projects as assigned
• Work overtime as needed, especially during year-end
• Other duties as assigned