Implementation Manager, Abridge

• Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed
• Have a track record of driving successful healthcare technology implementation projects from initiation to completion
• Excel at communication and can synthesize information in a concise way
• Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership
• Have the ability to smell smoke and escalate early, with proposed solutions
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action
• Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies
• Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Desirable

• As an Implementation Manager at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers
• You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution
• You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users
• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
• Identify and manage project risks and issues, and develop contingency plans as needed
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner
• Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support