Customer Experience Specialist, MaestroQA

$60-70k

Junior level

Remote from Canada, US

Call center quality assurance software

Job no longer available

Call center quality assurance software

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Job no longer available

$60-70k

Junior level

Remote from Canada, US

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Company mission

To help companies across the world improve their customers' experiences with better customer support.

Job

Company

Role

Who you are

These statements resonate with you:
Other companies have been overlooking your potential and this is the place that sees something different in your abilities
You want to be coached and trained more than ever before
You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers
Are passionate about helping people and have experience in a support or client-facing role
Have a genuine interest in technology and experience troubleshooting issues
Strong written English

What the job involves

Performance Excellence is enabling team leads with the tools and guidance to go from average managers to phenomenal coaches
It’s about providing individual contributors access to their metrics to better own their performance, career trajectory, and skill development. We work with hundreds of customer support/contact center teams including those at Doordash, Etsy, Peloton, and much more!
We sell the importance of great CX - so we value it internally as a key way to fulfill our brand promise
We are constantly innovating on how CX can become more and more strategic

Our take

Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.

MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.

The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-12% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.3)

Company

Funding (last 2 of 3 rounds)

Sep 2021

$25m

SERIES A

Oct 2019

$4.5m

SEED

Total funding: $31.3m

Company HQ

Midtown Manhattan, New York, NY

Leadership

Vasu Prathipati

(CEO)

Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.

Harrison Hunter

(CTO & CISO)

Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.

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