Senior Software Engineer, Squarespace
Incident Response & Observability
+ Equity
3 days a week in office
Website builder and ecommerce platform
Job no longer available
Website builder and ecommerce platform
1001+ employees
Job no longer available
+ Equity
3 days a week in office
1001+ employees
Company mission
To help people with creative ideas stand out and succeed.
Role
Who you are
- BS in Computer Science or Engineering, or equivalent professional experience
- Have 8+ years of demonstrated experience as an engineer
- Proficiency in at least 1 general purpose programming or scripting language (i.e. Golang)
- In-depth technical understanding to assess incident risks & significance across broader tech ecosystem
- Regular on-call rotation expectations
What the job involves
- The Squarespace Incident Response & Observability team is looking for a Senior Software Engineer to lead the automation & experimentation efforts for detection, monitoring, and mitigation across Squarespace-powered systems, to protect our Customers from product and service degradations, incidents and outages, and empower our engineering staff with the self-service Observability toolkit to gain insights into our tech ecosystem, to be equipped to detect and triage
- Our team mission is to overhaul a Business Continuity program to standardize processes & workflows, mitigate risks, collect data insights from incident trends affecting business-critical uptime metrics, prepare and communicate Incident reports for a broad audience from individual contributors to C-suite executives, measure Incident frequency & volume, downtime costs, and security threats, and improve Incident Service Level Agreement metrics to our contractual commitments
- You will promote an accountability model for performance, availability & uptime Indicators that help increase resiliency to Incident Response
- This is an opportunity to build real-time dashboards, outlining all business-critical uptime system event signals (i.e. SLAs, SLIs & SLOs) powering the mission to unlock 1 million Monthly Active Sellers
- You will work with a diverse group, including Product Engineering, Infrastructure, Platform Engineering, Product Specialists, Customer Operations, Security, Legal, Enterprise, Data Science, Product Analytics, UX, and organizational leaders
- As a Senior Software Engineer, you are empowered to construct the foundational layer, including the design, implementation, and maintenance of systems & tools to guide and improve Incident Response & Observability at Squarespace
- You will report to the Engineering Director
- Develop incident alerts & observability automation, conduct analysis, create health metrics, lead investigations, and provide advisory support. Automate processes such as system & network log analysis to re-assemble and replay incident event history for root cause analysis & impact costs
- Design and conduct tabletop exercises to assure organizational readiness in disaster recovery and business continuity program
- Establish processes and build play-book document catalog and implement strategy around operational responses to incidents, and to protect our customers and Squarespace
- Manage and contribute efforts to build the next generation Metrics Platform in the Cloud
- Build / refine our Observability tools that support hundreds of engineers every day
- Refine the Incident Commander processes and Incident Management training
Our take
Chances are you have already landed on a website developed using Squarespace. Millions of small businesses, entrepreneurs, creatives, and professionals have used the company's suite of products manage their projects and businesses through websites, domains, e-commerce, marketing tools and scheduling.
Thanks to its ability to allow anybody to build a website without any coding knowledge, Squarespace has positioned itself as an industry leader, despite fierce competition from the likes of WordPress and Shopify, who are both larger businesses on paper.
Since its creation in a dorm room in 2003, Squarespace launched a direct-listing on the New York Stock Exchange in May 2021 with a valuation of $6.8 billion, though this has dropped to $4.8 billion in the proceeding few years. Nevertheless, Squarespace has expanded to offer a wide range of tools that go beyond simple website production. The company remains focused on further developing new capabilities, all whilst maintaining its overall goal of simplicity.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2021
$300m
GROWTH EQUITY VC
Jul 2019
$0.1m
GRANT
Total funding: $378.8m
Company benefits
- 100% health, dental and vision coverage for you and your dependents
- Up to 20 weeks of paid family leave
- Fertility & adoption benefits
- 401k match
- Flexible PTO
- Mental health coverage, including free access to Talkspace, Headspace, and Ginger
- Equity plan for all employees
- Donation match
Company HQ
Hudson Square, New York, NY
Leadership
Anthony Casalena
(CEO)Studied Computer Science at University of Maryland. Founded Squarespace in 2003 and has served as CEO since its inception. Remains actively involved in the engineering, design, and product teams within the organization.
Salary benchmarks
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