Agentforce/Data Cloud Success Architect, Salesforce

• Minimum of 4 Years relevant industry experience
• Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team
• Demonstrated ability to guide customers through complex AI/Data implementations with a focus on providing clear technical direction and removing barriers to success
• A good understanding of data modelling, integration, and data governance best practices
• Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding of AI and data-related industry trends
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Professional-level fluency in English, both written and spoken

Desirable

• At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued
• We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams
• As an Agentforce/Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics
• Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases
• This ensures that businesses can unify customer data across all touchpoints, enhancing AI-driven marketing automation, personalised engagement, and predictive customer insights
• By powering hyper-personalised experiences and real-time decision-making, Data Cloud helps organisations maximise customer lifetime value and drive business growth
• Additionally, Data Cloud is the foundation of Agentforce, enabling real-time, intelligent decision-making by centralising and harmonising enterprise data
• By leveraging Data Cloud, Agentforce can deliver context-aware AI automation, hyper-personalised customer interactions, and predictive insights, driving greater operational efficiency and business value
• Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing
• You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimise performance, and design effective solutions