Risk & Monitoring Analyst, Coinbase
£50.4-53.1k
+ Employee Stock Purchase Plan
Digital currency exchange
Be an early applicant
Digital currency exchange
1001+ employees
Be an early applicant
£50.4-53.1k
+ Employee Stock Purchase Plan
1001+ employees
Company mission
To increase economic freedom for more than 1 billion people.
Role
Who you are
- 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services, with exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions)
- Demonstrated ability to execute QA audits against established rubrics, identify error patterns, and translate findings into actionable recommendations that improve operational quality
- Experience developing, producing, and presenting compliance metrics and reporting using tools such as Google Sheets, Excel, or Google Slides
- Proven track record of partnering with cross-functional teams globally to implement process improvements and deliver work outcomes that meet quality and timeline standards
- Full-time, in-office presence five days a week with availability to support extended hours when required by audit or compliance deadlines
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
What the job involves
- As a Risk & Monitoring Analyst III on the Operational Risk and Controls team within Global Financial Crimes Operations, you'll own quality assurance reviews of Complaints case investigations, including formal, legal, and litigation matters, that support Coinbase's AML/CFT program
- You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements
- Complete weekly QA audit allocations in line with established procedures and grading standards, providing detailed documentation of errors identified and their root causes
- Conduct root cause analysis and deep dives into operational procedures to identify recurring themes, knowledge gaps, and opportunities to upskill team performance across the Complaints function
- Partner with stakeholders across CX, Compliance, Data Analytics, and L&D to close process gaps, launch workflow improvements, and enhance QA rubrics and frameworks
- Build and present QA insights, recommendations, and performance metrics to Client Service Management and Complaints leadership, using data to drive prioritization and decision-making
- Deliver impact analysis and project execution on process improvement initiatives, ensuring outcomes are documented and scalable across the function
Our take
Coinbase has built a reputation as one of the most accessible entry points into the world of cryptocurrency. With features like crypto wallets, direct bank account linking, and merchant payment tools, it's helping bring crypto into the mainstream. But the company isn't just relying on its early success, it's evolving fast to stay relevant in a rapidly changing market.
For example, its doubled down on institutional clients, now serving as the custodian for the majority of approved Bitcoin and Ethereum ETFs. Its Prime platform also offers a full suite of services for hedge funds, asset managers, and financial institutions. As demand for regulated crypto products rise globally (particularly in Asia), Coinbase is ready to expand.
Its also making moves to engage with younger audiences, by partnering with Riot Games to sponsor global eSports events for League of Legends and Valorant. This partnership highlights Coinbase's strategy to integrate Web 3.0 technologies into mainstream entertainment, aiming to bridge the gap between gaming and cryptocurrency for a new generation of users.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2018
$300m
GROWTH EQUITY VC
Aug 2017
$108.1m
SERIES D
Total funding: $528.5m
Leadership
Brian Armstrong
(Co-Founder & CEO)Previously founded UniversityTutor.com, also worked as a Software Engineer at AirBnb
Alessia Haas
(CFO)Previously held various head positions, including VP at GE Healthcare, Director at Merrill Lynch and CFO at CIT Bank and Oz Management
Share this job
View 132 more jobs at Coinbase