Head of Client Relations, LuxExperience
1 Year Fixed Term Contract
+ Performance bonus schemes dependant on the type of role you are in
Digital, multi-brand luxury group
Job no longer available
Digital, multi-brand luxury group
201-500 employees
Job no longer available
+ Performance bonus schemes dependant on the type of role you are in
201-500 employees
Company mission
To create communities for luxury enthusiasts with unique digital and physical experiences.
Role
Who you are
- Previous managerial experience within client relations or events management function- ideally luxury fashion
- Proven experience of proactively growing a luxury client base
- Enthusiastic leader with a proactive attitude and a drive to succeed
- Naturally sociable character and have ability to socialize with different types of client
- Excellent interpersonal and communication skills (both written and oral- additional languages are desired)
- Understanding of the luxury consumer and their needs and expectations
- The flexibility to travel extensively
- A focus on quality and an evident passion for the NET-A-PORTER and MR PORTER product and service
- A detailed and organised way of working
- A passion for luxury fashion
- Excellent communication and presentation skills and professional manner
- Pro-active and able to demonstrate results against initiative/ideas
- Creative and strategic thinker
- Experience Level: Mid-Senior level
What the job involves
- The Luxury Division (NET-A PORTER & MR PORTER) are now seeking a talented Head of Client Relations to join the team
- Reporting to the Global Marketing Director, the role purpose is to lead the global Client Relations strategy
- Within this role you will both lead Global strategy and then implement and be responsible for UK and Europe delivery
- You will be the Global client facing ambassador for our High Net Worth (HNW) clients and will manage the Client Relations team within the INTL region
- The Head of Client Relations will develop, drive and own the complete Client Relations strategy within the region and collaborate with Regional teams to deliver Global targets
- You will be passionate about building long lasting relationships with our EIPs (Extremely Important People), always looking for new opportunities to elevate our EIPs’ client experience, as well as driving the overall client acquisition, retention and conversion strategy
- Reporting into: Global Marketing Director
- Working with Global Marketing Director and Regional teams drive and co-ordinate Global Client Relations strategy
- Define and implement the Client Relations strategy in the UK and Europe region with a view to accelerate recruitment of high potential prospects and increase retention of existing EIPs
- Lead Client Relations team in INTL to support engagement and acquisition of EIP clients
- Ensure all events opportunities are maximized for both PR and Client Relations impact
- In partnership with Commercial team set, monitor and develop KPI’s for the Client Relations team, these will be based around Retention, Acquisition and Conversion
- Perform client insights/analysis through the relevant reporting platforms to make business recommendations and improvements
- Be an ambassador for the Client Relations team in the region, and have up to date awareness and knowledge on our top EIPs
- Work closely with the Personal Shopping Manager to establish successful approaches to closing sales opportunities at events in different markets
- Assess the potential for true EIP acquisition and potential partnerships opportunities externally and via Marketing and PR and Brand Partnerships teams
- Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity
Salary benchmarks
Our take
LuxExperience is a global digital luxury group with ambitions to reshape how luxury is experienced online. And since its rebrand in 2025 following its acquisition of YNAP, LuxExperience has set out a clear goal: to build a customer-first luxury platform that combines scale technology and curation.
The group's strength lies in its portfolio of distinct but complementary brands. Mytheresa serves high-end, wardrobe-building luxury clients, while NEt-A-Porter and Mr Porter focus on fashion-forward womenswear and menswear. YOOX complete the picture as the group's off-price destination, offering past-season designer fashion. Together, these brands covers a wide range of luxury categories and create experiences that extend beyond simple transactions.
LuxExperience is already making its mark too, with Mytheresa delivering strong growth and early signs of recovery at Net-A-Porter and r Porter. While the turnaround is still in progress, the company's direction is clear. The Group isn't just aiming to grow, but to become the leading digital home for luxury enthusiasts worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
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