Head of Client Relations, YOOX NET-A-PORTER
1 Year Fixed Term Contract
+ Performance bonus schemes dependant on the type of role you are in
Online luxury and fashion retail business
Open for applications
Online luxury and fashion retail business
1001+ employees
Open for applications
+ Performance bonus schemes dependant on the type of role you are in
1001+ employees
Company mission
To fully digitalise the high-end fashion industry.
Role
Who you are
- Previous managerial experience within client relations or events management function- ideally luxury fashion
- Proven experience of proactively growing a luxury client base
- Enthusiastic leader with a proactive attitude and a drive to succeed
- Naturally sociable character and have ability to socialize with different types of client
- Excellent interpersonal and communication skills (both written and oral- additional languages are desired)
- Understanding of the luxury consumer and their needs and expectations
- The flexibility to travel extensively
- A focus on quality and an evident passion for the NET-A-PORTER and MR PORTER product and service
- A detailed and organised way of working
- A passion for luxury fashion
- Excellent communication and presentation skills and professional manner
- Pro-active and able to demonstrate results against initiative/ideas
- Creative and strategic thinker
- Experience Level: Mid-Senior level
What the job involves
- The Luxury Division (NET-A PORTER & MR PORTER) are now seeking a talented Head of Client Relations to join the team
- Reporting to the Global Marketing Director, the role purpose is to lead the global Client Relations strategy
- Within this role you will both lead Global strategy and then implement and be responsible for UK and Europe delivery
- You will be the Global client facing ambassador for our High Net Worth (HNW) clients and will manage the Client Relations team within the INTL region
- The Head of Client Relations will develop, drive and own the complete Client Relations strategy within the region and collaborate with Regional teams to deliver Global targets
- You will be passionate about building long lasting relationships with our EIPs (Extremely Important People), always looking for new opportunities to elevate our EIPs’ client experience, as well as driving the overall client acquisition, retention and conversion strategy
- Reporting into: Global Marketing Director
- Working with Global Marketing Director and Regional teams drive and co-ordinate Global Client Relations strategy
- Define and implement the Client Relations strategy in the UK and Europe region with a view to accelerate recruitment of high potential prospects and increase retention of existing EIPs
- Lead Client Relations team in INTL to support engagement and acquisition of EIP clients
- Ensure all events opportunities are maximized for both PR and Client Relations impact
- In partnership with Commercial team set, monitor and develop KPI’s for the Client Relations team, these will be based around Retention, Acquisition and Conversion
- Perform client insights/analysis through the relevant reporting platforms to make business recommendations and improvements
- Be an ambassador for the Client Relations team in the region, and have up to date awareness and knowledge on our top EIPs
- Work closely with the Personal Shopping Manager to establish successful approaches to closing sales opportunities at events in different markets
- Assess the potential for true EIP acquisition and potential partnerships opportunities externally and via Marketing and PR and Brand Partnerships teams
- Evolve a network of key partners to collaborate on a series of small scale, personal and intimate activities that focus on quality leads over quantity
Salary benchmarks
Our take
YOOX NET-A-PORTER (YNAP) is a leading online luxury and fashion retailer, consisting of four multi-brand platforms, connecting customers with the world's most coveted brands. Following its recent acquisition by Mytheresa, YNAP will continue to operate under its distinct identity, with Mytheresa focusing on luxury and YNAP maintaining its broader multi-brand approach.
With 5.3M customers in 180 countries, YNAP takes a localised approach, tailoring its offerings to meet the needs of clients around the globe. From its offices across the US, Europe, and APAC, to joint ventures with Alibaba in China and Symphony Investments in the Middle East, YNAP ensures that its global reach is both personal and impactful.
At the heart of YNAP's vision is its Infinity 2030 strategy, a forward-thinking commitment to sustainability and a circular fashion system. Drawing on over two decades of data and insights, YNAP continues to push the boundaries of innovation to elevate the shopping experience for its customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Company HQ
Shepherd's Bush, London, UK
Leadership
Alison Loehnis
(Ad Interim CEO & President)Joined YOOX NET-A-PORTER in 2007 as VP of Sales and Marketing, since then they have held multiple President roles and have been serving as the Ad Interim CEO since 2022. They are also the Non-Executive Director of lululemon and an Ambassador for Women Supporting Women at The Prince's Trust.
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