Commercial Account Manager, Ramp

• Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization
• Proven track record of exceeding quota and/or outperforming key target metrics
• Exceptional project management and time management skills
• Excellent verbal and written communication skills, as well as interpersonal skills
• Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options
• Ability to anticipate customers’ needs and position product solutions accordingly
• Intellectual curiosity to support customers across a wide range of industries
• Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base
• High adaptability and ability to thrive in a fast-paced environment
• Familiarity with basic sales tools and common metrics

Desirable

• Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers
• You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth
• Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers
• You will directly own a revenue target for your book of business
• Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout
• Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices
• Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
• Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp
• Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience