Senior Manager User Experience Research & Design, Amadeus
Hospitality Business Unit
+ Bonus + Equity
Travel analytics software
Posted today
Travel analytics software
1001+ employees
Posted today
+ Bonus + Equity
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- MA/MS in a design-related field, or comparable experience
- Extensive experience in UX research and design senior roles, delivering products in cross-functional globally-dispersed teams from start to finish
- Expertise guiding teams on B2B and B2B2C products to deliver user-centered solutions and transforming ways of working to grow UX maturity
- Experience in designing enterprise software for an end-to-end customer experience
- Understanding of platform ecosystems and partnership models
- Experience in the Hospitality and/or Travel industry is beneficial
What the job involves
- The Senior Manager of UX Research and Design will lead our efforts to create a customer-centered hospitality experience
- You will be responsible for defining and executing the UX research and design strategy that delivers innovative and intuitive products and services for our global clientele
- This role is pivotal in ensuring that our hospitality solutions are engaging, accessible, and effective in meeting the needs of our customers and users
- You will lead a global team of 20+ UX Designers and Researchers working across the Hospitality portfolio
- You will collaborate with internal and external stakeholders including Hospitality customers, Product Management Leads, Engineering UI Leads and UI Architects, Operations & Sales, DesignOps, and other Business Unit UX Leads
- Defining the long-term vision and strategy for user experience design, aligning it with business objectives and goals
- Establish design principles, guidelines, and best practices to guide the development of user-centered products and services
- Leading and managing a team of globally-dispersed UX professionals, providing guidance and support
- Ensure the team’s collaboration, growth, and adherence to design processes and methodologies
- Collaborating with teams from various functions, including product managers, developers, DesignOps and UX heads from other Bus, and stakeholders, to ensure alignment and a shared understanding of user experience goals
- Providing expertise in various design disciplines, including user interface (UI) design, interaction design, and information architecture
- Oversee the creation of wireframes, prototypes, and visual designs to communicate and test design concepts
- Developing and overseeing user research initiatives to gain a deep understanding of user needs, behaviors, and motivations
- Utilize research findings to inform design decisions and validate design solutions
- Developing and implementing usability testing plans to validate design decisions and uncover areas for improvement
- Analyze user feedback and data to drive continuous improvement in the user experience
- Staying up to date with the latest trends, technologies, and best practices in user experience design
- Provide expertise and guidance on emerging UX trends and innovations
Application process
- End Date: December 13, 2024
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Pascual, Madrid, Spain
Articles
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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