Customer Success Operations Executive, Zinc Work
£31k
More information about location
2 days a week in office (Shoreditch, London)
Automated employee reference and background checking software
Posted today
Automated employee reference and background checking software
101-200 employees
Posted today
£31k
More information about location
2 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To change the way people prove their work identity.
Role
Who you are
- ✅ A natural problem solver: You break down complex issues into simple, actionable steps
- ✅ A people-first thinker: You know support is about building trust, not just answering questions
- ✅ Tech-savvy: You’re comfortable navigating digital tools and helping others do the same
- ✅ A strong written communicator: You explain things clearly, concisely, and with warmth
- ✅ Resilient & adaptable: You thrive in a fast-moving environment where priorities can shift
- ✅ Detail-oriented: You take pride in accuracy and efficiency, and in a high standard of work
- 🎯 Accuracy: Ability to handle information carefully and accurately, every time
- 📂 Organisation: Ability to stay on top of different software, tabs, and incoming queries
- 🕰️ Time Management: Skill in prioritising large volumes of queries efficiently
- 💻 Technical Proficiency: Ability to adapt to and operate different software systems
- 🧠 High Emotional Intelligence – You’re able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully
- 📝 Clear Communicator – Strong short-form writing skills are essential for quick, concise messaging
- 🔄 Adaptable – Comfortable switching tones and approaches depending on the audience and working in a dynamic company
- Thrive Under Pressure – You stay focused and effective in a dynamic, fast-paced environment
What the job involves
- 6-month contract, with the potential to extend or convert to a permanent role 🤝
- As a Customer Success Operations Executive, you’ll be at the heart of Zinc’s user experience, making sure every interaction leaves our candidates and partners feeling supported, reassured, and valued. ✨
- This is an operational, task-based role within our Customer Success team. You’ll handle candidate queries via email, proactively reach out to candidates, update our systems, and liaise with partners and third-party providers, all to make sure background checks are completed smoothly and efficiently
- No two days are the same. Some days you’ll work through a mix of different checks, completing actions in the background to support our customers. Other days you’ll be updating systems and proactively reaching out to candidates. At the core of it all? Creating meaningful, delightful experiences that make our users’ lives easier. 👋
- 🎓Become an expert: Build deep knowledge of references and our key background checks, ensuring swift, accurate, and helpful responses to candidate queries via email
- 🧘Be a voice of reassurance: Handle queries with patience, empathy, and clarity, leaving users feeling calm and confident
- 🔧Own operational processes: Work behind the scenes to complete background checks flawlessly and efficiently, proactively reaching out to candidates and keeping our systems up to date
- ⚡️Champion speed & delight: Meet SLAs while delivering a seamless, warm, and WOW-worthy experience
- 💬Deliver meaningful interactions: Make every user feel heard, valued, and empowered to succeed
Salary benchmarks
Our take
The existing processes for referencing and background checking suffer from notable inefficiencies, marked by biases, time-consuming procedures, and an intimidating experience for candidates. Addressing these challenges, Zinc Work aims to solve these processes by introducing an automated reference and background-checking solution.
Setting itself apart in the market, Zinc Work focuses on the user-friendly design of its solution, its swift integration into existing Applicant Tracking Systems (ATS), and its high level of customisation. With a vision to offer a solution for background checks, Zinc covers a spectrum from criminal record checks to financial, education, identity, employment, and reference checks.
Funding secured in 2023 was led by esteemed financial services investor AVP (AXA Venture Partners) and supported by Seedcamp, and will facilitate the launch of groundbreaking industry initiatives. These include the introduction of the first reusable global Right To Work check, the first Employment verification reference integrated with HMRC, and a background check template library collaboratively contributed to by over 40 Zinc Work customers. This financial injection underscored Zinc's commitment to innovation and reinforced its position as a trailblazer in the realm of automated reference and background checking solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
43% female employees
Company
Employee endorsements
Team energy
"Team energy is great, there is lots of positivity and support. Because we only come in 2-3 days a week, when we are in everyone is engaged and happy..."
Funding (last 2 of 3 rounds)
Jul 2023
$6.7m
SERIES A
Mar 2022
$1.4m
SEED
Total funding: $8.5m
Company benefits
- 24 days holiday + Bank Holidays + your birthday off
- Apple laptop and latest tech gear for your home workstation
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company Retreat
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
Company values
- Empathy: Seeking to understand your perspective first
- Collaboration: We will work teogether to solve problems
- Empowered: Empowering candidates with information and data
- Speed: We will work to deliver at pace
- Integrity: We are truth seekers, providing transparent information
- Pragmatic: We're a solutions oriented team that seeks to solve
Company HQ
London, UK
Articles
Leadership
Charlotte Lucy Hall
(Co-Founder)Previously a Marketing Manager at Superscript, Podcast Producer at Talent Hacks for Scaleups, and a Marketing Executive at ILTM.
Luke Shipley
(Co-Founder)Previously EMEA Head of Technology at Intelletec for 1 year. Has also co-founded stitch Leggings and Lean Lychee.
People progressing
He was a regular soldier in the Army, after leaving and studying he joined Zinc as an SDR (After a spell gold diving in FLorida). Having come in with no experience he has promoted fast through Zinc.
Tiasha joined Zinc way back in 2021, she highlighted that she wanted to work in Account Managment and has worked hard to make this career change happen.
Diversity, Equity & Inclusion at Zinc Work
- We currently do not record LGBTQIA+ status: our team is small, which means data is hard to anonymise.
- As of January 2024, 48% of the Zinc team are Ethnic Minorities.
- We offer flexible working for everyone from day one.
- Accommodations are available for everyone, regardless of status and never need to be justified: this is outlined in our DEI Statement which is accessible to all employees.
- We offer prayer space at our co-working offices, and flexible diary arrangements for employees to keep their faith.
- We’ve created a ‘Manual of Me’ page in our company Notion: to help foster understanding and allow team members to advocate for their communication style and work patterns.
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