Senior Technical Services Engineer, WEKA
More information about location
High performance data platform
Open for applications
High performance data platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To power the possibilities of the future by eradicating the compromises of the past.
Role
Who you are
- Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
- Familiarity with AWS, Kubernetes/Containers, Linux OS installation, and management
- Experience in L3 support and customer interactions for enterprise infrastructure products
- Highly proficient in spoken and written English - MUST
- Experience in developing and optimizing interfaces between business organizations; specifically customer facing problem-solving organizations and product development organizations
- Proven ability to resolve complex customer problems, and escalations utilizing appropriate internal and external resources and tools
- Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment
- Experience in supporting both hardware, and software products
- Ability to triage issues, and effectively escalate them to appropriate engineering groups as necessary
- Knowledge of various operating systems such as LINUX, and Windows
- Knowledge of containerization such as Kubernetes, LXC
- Understanding of networking including Infiniband, Ethernet, DPDK, UCX
- Demonstration of subject matter expertise and knowledge in computer/networking/storage
- Prior support experience at storage/HPC related company is desired
What the job involves
- As Senior Technical Services Engineer, you will join a team of Senior Engineers responsible for Weka’s post-sales success and big part of the 5 star gartner reviews
- You will be working on cutting edge technologies with the most cutting edge customers
- This role will support our customers in the east coast
- General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities
- The ideal candidate will be an important contributor on assigned projects
- Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer's expectations
- Resolve customer issues by working with the customer and if needed with R&D
- Providing feedback to R&D and help to prioritize bugs, usability issues, etc
- Providing back-office support for pre-sales engineers, partners, and resellers
- Certification and bench-marking the Weka file system with various applications
- Keeping track of installed systems via Weka's remote monitoring and proactively identify needed actions
- Drive resolution to escalated support requests
- Own and track customer issues using our ticket tracking system
- Own communications for your issues, ensuring the message is concise and professional
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represent the company externally
- Provide on-call support as required
- This position may involve alternative work hours including nights, weekends, and company holidays
Our take
Many studios and artists are struggling to get their products to market quickly enough, Often, the infrastructure they use is unintuitive and obstructs their work, instead of enhancing it. WEKA provides the Arch Platform, a machine learning/AI solution for managing cloud-based studios for content creation. It is already being used by major Hollywood studios and can take the post-production time from days to minutes.
The platform uses AWS to enable studios of any size to manage project permissions and access a virtual workstation, storage capabilities, and licensing servers. The company has brought everything together and offers support for both Windows and Linux, along with data encryption, backup and recovery, and cloud-bursting for companies that are taking off.
WEKA has a few notable competitors, such as RapidMiner which provides cloud storage and the ability to work on ETL processes, but has stood out thus far by being delivering the fastest file system on the market. The company has also raised considerable funding that will support its accelerated expansion, as well as launching a Sustainable AI Initiative that aims to draw attention to the rapid growth in global data center energy consumption and carbon emissions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$140m
SERIES E
Nov 2022
$135m
SERIES D
Total funding: $415.1m
Company benefits
- Care package received upon hire: backpack, multiple shirts etc.
- 401(k)
- Stock options available
- Cellular phone plan coverage
- On and off-location meal perks
- Dental, vision, life & disability insurance
- Work-related travel reimbursement
- Flexible spending account
- Parental leave
- Professional development assistance
- A tech stack with Laptop or PC of choice, up to 2 monitors, office phone, headset
- Work from home opportunities
- Health insurance
- Career development
- At least one offsite event per quarter with spontaneous office gatherings regularly
Company values
- Challenges - WEKA solves big problems for our customers, so we work on big projects.
- Innovation - We built the world’s fastest file system, so innovation is in our DNA.
- Team - We are aligned on a common vision and have a passion for winning. Individually we move boulders, as a team we move mountains.
Company HQ
Pruneyard / Dry Creek, Campbell, CA
Articles
Leadership
Liran Zvibel
(CEO)Studied Mathematics and Computer Science at Tel Aviv University. Previously Software Engineer at InSightec for 1 year and Co-Founder & VP R&D at Fusic for 3 years.
Omri Palmon
(CSO)Earned a BSc and a MSc in Pure Math from Tel Aviv University and a PhD in Computer Science from Stanford University. Previously Product Manager at ECI Telecom for 2 years.
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