Senior Technical Services Engineer, WEKA
West
More information about location
AI-native data platform
Open for applications
AI-native data platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To power the possibilities of the future by eradicating the compromises of the past.
Role
Who you are
- 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues
- Strong technical troubleshooting supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
- Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX)
- Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting
- Experience working with or troubleshooting file protocols (POSIX, NFS, SMB, S3)
- Experience working with Kubernetes, Containers, LXC
- Experience troubleshooting and analyzing logs and other monitoring tools (Prometheus, Grafana)
- Experience in enterprise L3 support and customer interactions for enterprise infrastructure products
- Strong technical troubleshooting, and fault isolation skills in a multi-platform-system-vendor environment
- Proven ability to troubleshoot complex customer problems and the escalation process to internal engineering and product teams
- Experience collaborating between customer support and product development teams
- Experience working with one of the following cloud environments (AWS, GCP, Azure)
- Prior support experience at storage/HPC related companies
- Prior administration experience in managing large-scale HPC clusters
What the job involves
- As Senior Technical Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews
- You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships
- Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments
- Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service
- Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements
- Troubleshoot and resolve technical issues, escalating to engineering when necessary
- Reproduction of customer issues in a lab environment
- Provide feedback to engineering to enhance product supportability, usability, and serviceability
- Support pre-sales engineers, partners, and resellers with technical expertise
- Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues
- Own, track, and document customer issues via the ticketing system
- Communicate clearly and professionally with customers, partners, and internal teams while advocating customer concerns internally and represent WEKA externally
- Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles)
- Contribute to project initiatives that align with team and company goals
- Progress towards a subject matter expert in different technologies and obtain industry certifications
- Participate in on-call, follow-the-sun support rotations as needed
- Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel
Our take
For data-driven organizations, WEKA supplies a platform for storing, processing and managing data across the cloud and on-prem. As an AI-native platform, it supports the transformation of data silos into pipelines capable of fuelling next-gen workloads like AI and HPC.
With traditional infrastructure often hindering data-led processes rather than helping them, WEKA is somewhat of a breath of fresh air for its customers. The company's comprehensive approach, alongside support for both Windows and Linux, enables it to serve many types of organization including those that are just taking off.
WEKA does have a few notable competitors, such as VAST Data, but has stood out thus far by delivering the fastest file system on the market. It has also raised considerable funding, the latest of which will support expanded product offerings, and has made notable partnerships such as with NVIDIA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$140m
SERIES E
Nov 2022
$135m
SERIES D
Total funding: $465.1m
Company benefits
- Care package received upon hire: backpack, multiple shirts etc.
- 401(k)
- Stock options available
- Cellular phone plan coverage
- On and off-location meal perks
- Dental, vision, life & disability insurance
- Work-related travel reimbursement
- Flexible spending account
- Parental leave
- Professional development assistance
- A tech stack with Laptop or PC of choice, up to 2 monitors, office phone, headset
- Work from home opportunities
- Health insurance
- Career development
- At least one offsite event per quarter with spontaneous office gatherings regularly
Company HQ
Pruneyard / Dry Creek, Campbell, CA
Leadership
Liran Zvibel
(Co-Founder & CEO)Studied Mathematics and Computer Science at Tel Aviv University. Previously Software Engineer at InSightec for 1 year and Co-Founder & VP R&D at Fusic for 3 years.
Omri Palmon
(Co-Founder)Earned a BSc and a MSc in Pure Math from Tel Aviv University and a PhD in Computer Science from Stanford University. Previously Product Manager at ECI Telecom for 2 years.
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