Senior Implementation Consultant, Staffbase

• Familiarity with implementing Software-as-a-Service solutions
• Several years of experience working on enterprise-scale deployments
• Strong application functional expertise, experience in business application deployment cycles, and strong account management skills
• Project management experience
• Self-motivated team player ready to embrace a fast-paced, high-growth environment
• 5+ years of consulting/client-facing experience
• Passion for cloud technologies

Desirable

• Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
• Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
• Clearly communicate implementation status, issues, risks, and effort
• Build and sustain in-depth product knowledge regarding our core products
• Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations
• Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
• Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
• Troubleshoot and triage customer issues during implementation
• Work with Sales to scope, estimate, and write Statements of Work for new projects
• Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
• Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers