Implementation Project Manager, Restaurant365

• 3+ years of project management experience in SaaS, consulting, or professional services environments, with a proven ability to manage multiple concurrent projects across diverse customer segments
• Demonstrated success leading customer-facing projects with multiple internal and external stakeholders, ensuring on-time delivery, scope adherence, and high customer satisfaction
• Strong organizational and planning skills, with the ability to structure complex projects, manage competing priorities, and consistently deliver against timelines and milestones
• Excellent verbal and written communication skills, with the ability to lead kickoff meetings, facilitate stakeholder discussions, and clearly communicate progress, risks, and next steps to both technical and non-technical audiences
• Proficiency with project management methodologies and tools (e.g., Agile, Waterfall, hybrid approaches; platforms such as , Smartsheet, Jira, or Asana) to effectively manage, track, and report on project health
• Proven risk management and problem-solving skills, with the ability to identify issues early, anticipate potential blockers, and drive collaborative resolution strategies that protect delivery timelines and customer outcomes
• Experience collaborating cross-functionally with Implementation, Solutions Architecture, Product, and Support teams to ensure alignment, address technical or operational challenges, and deliver a seamless onboarding journey
• Strong documentation and process discipline, ensuring accurate records of project scope, decisions, and milestones for both internal visibility and customer reference
• Continuous improvement mindset, with a track record of contributing to delivery playbooks, refining methodologies, and sharing feedback to enhance project execution at scale
• Experience in restaurant, retail, or hospitality industries
• If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement

Desirable

• The Project Manager plays a pivotal role in planning, coordinating, and delivering customer onboarding projects—primarily in mid-market and select enterprise segments
• This role ensures implementations are executed on time, within scope, and to R365’s quality standards, while providing a consistent, professional experience for customers throughout the process
• The Project Manager partners closely with Implementation Specialists, Solutions Architects, and cross-functional teams to keep projects on track, remove blockers, and align stakeholders
• While focused on individual project execution, the PM also contributes to process improvements, playbook adoption, and delivery consistency across the Professional Services organization
• Manage full project lifecycle from kickoff to go-live, ensuring deliverables, timelines, and quality standards are met
• Plan and coordinate resources effectively to achieve project milestones
• Facilitate project kickoff meetings and establish clear communication channels with customers and internal teams
• Track and report on progress using project management tools (e.g., ), escalating issues when necessary
• Identify risks and blockers early and collaborate with stakeholders to resolve them before they impact timelines or customer experience
• Maintain accurate, up-to-date project documentation for internal visibility and customer reference
• Collaborate cross-functionally with Implementation, Architecture, Product, and Support to ensure a smooth and successful customer onboarding journey
• Contribute to delivery process improvements by sharing feedback and participating in playbook refinement initiatives
• Other duties as assigned