Technical Support and Sales Rep, GoDaddy

• A high school diploma, GED, or equivalent work experience
• 2+ years’ sales experience with a proven record of understanding customer needs
• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment
• We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement

Desirable

• As a Technical Support & Sales Rep at GoDaddy, you will respond to inbound customer inquiries providing expert advice, troubleshooting support, and offering customized solutions to help grow their business. In this tech-to-sales role, you’ll engage with a wide range of businesses - from startups and sole proprietors to established companies - conducting discovery conversations to identify their needs. This role is ideal for motivated sales professionals driven to exceed targets and earn substantial commissions
• Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions
• Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product
• Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales
• Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs
• Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential
• Respond to technical inquiries from customers through various channels (phone, email, chat)
• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day
• Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed