Principal Cloud Support Engineer, Wasabi
$101.4-152.2k
More information about location
Cloud storage company
Be an early applicant
Cloud storage company
501-1000 employees
Be an early applicant
$101.4-152.2k
More information about location
501-1000 employees
Company mission
To empower individuals and organizations to harness the power of their data through innovative cloud storage solutions.
Role
Who you are
- Must have expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage
- Must be AWS Solutions Architect Associate Certified; Professional certification preferred
- Must have Bachelor of Science degree in Network/System/Computer Science, Master's degree preferred
- 10+ years of relevant work experience
- 10+ years of experience in technical support, network operations, or cloud infrastructure roles
- Extensive experience supporting mission-critical systems that operate 24x7x365
- Deep understanding of backup software, applications using APIs & SDKs, and object storage integrations
- Strong knowledge of Linux and networking protocols such as HTTP, TCP/IP, DNS, TLS
- Demonstrated experience leading escalations, mentoring others, and interfacing with enterprise-level customers
What the job involves
- Wasabi’s Principal Cloud Support Engineer will serve as the highest-level technical resource within the Support team
- This role extends beyond advanced troubleshooting into technical leadership, managing escalations, owning internal training programs, and serving as a trusted technical advisor for enterprise customers and partners
- The Principal Cloud Support Engineer will leverage deep expertise in cloud storage, networking, and distributed systems to drive operational excellence, improve support readiness, and strengthen customer relationships
- Your success will be measurable and highly visible across customer satisfaction, team capability, and service quality
- On a typical day, Wasabi principal cloud support engineers may lead escalations, design and deliver technical training, advise enterprise customers on best practices, investigate complex protocol-level issues, collaborate closely with Engineering, or drive initiatives that enhance the scalability of Wasabi’s Technical Support operations
- Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues
- Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges
- Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation
- Provide technical advisory and white-glove support to Wasabi’s strategic enterprise customers and partners
- Oversee escalation workflows and ensure consistent handling of high-severity customer incidents
- Engage with Wasabi Sales, Product, and Development engineers worldwide to improve Wasabi’s services and customer experience
- Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities
- Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes
- Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation
Our take
The cloud storage revolution is accelerating, and more companies want to make use of its services. But for some, the options out there may be unappealingly complex to implement, or simply beyond their financial reach. Wasabi Technologies supplies quick, reliable, and affordable cloud storage, so that more companies can make the most of the cloud.
Wasabi was founded in 2015 in hopes to make cloud data storage cheaper, as well as faster and simpler. The company provides Hot Cloud Storage, a one size fits all storage technology that is significantly cheaper than competitor alternatives. With its solution, users can affordably store near infinite amounts of data in a manner which is simple to access and easy to manage.
Wasabi Technologies has an impressive number of customers and partners globally and has raised substantial funding over the years. The latest investment is being used to to accelerate Wasabi’s expansion into AI infrastructure, as well as growing its footprint and product portfolio.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2026
$70m
LATE VC
Oct 2025
$32.5m
LATE VC
Total funding: $429.2m
Company benefits
- Remote First
- Health Insurance
- Vacation & Time Off
- Financial Benefits & Retirement
- Parental Leave
- Professional Development
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
David Friend
(President & CEO, Co-founder)Active investor, and board member at several business. Co-founder and former CEO of Carbonite. Previously co-founded 5 other companies.
Jeff Flowers
(CTO & Co-founder)Co-founder and former CTO of Carbonite, of Sonexis and of FaxNet. Co-Founder and former CEO of Storiant. Previous experience as VP of Engineering.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Wasabi