AI Quality Assurance Intern, Cresta
$30-$50 per hour subject to taxes
4 days a week in office
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
501-1000 employees
Open for applications
$30-$50 per hour subject to taxes
4 days a week in office
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- This is an excellent fit for students interested in:
- AI/ML, NLP, or chatbots
- Product quality and user experience
- Linguistics, conversation analysis, or human–AI interaction
- Exploring a career in AI evaluation, AI ops, or product QA
- No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave
What the job involves
- We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns
- This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems
- Unlike traditional QA, this work sits at the intersection of:
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Light prompt testing and refinement
- You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users
- As an AI Quality Assurance Intern, you will:
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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