Manager of Client Services, Outside
Event Partnerships
$70-85k
Active lifestyle content hub
Be an early applicant
Active lifestyle content hub
201-500 employees
Be an early applicant
$70-85k
201-500 employees
Company mission
To inspire and enable people to discover that life is best spent outside experiencing healthy, connected, and fulfilling lives.
Role
Who you are
- ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?
- The ideal candidate is highly organized, calm under pressure, and passionate about bringing brand experiences to life at world-class outdoor events
- 6+ years of experience in experiential marketing, live event production, brand partnerships, account management, or digital marketing
- Bachelor's degree preferred
- Proven experience managing client relationships and complex campaigns or activations from start to finish
- Strong organizational systems and project management skills (Asana, Slack, Google Drive, Salesforce, or similar)
- Ability to work cross-functionally with internal teams and external vendors and agencies
- Calm under pressure and decisive in fast-moving, deadline-driven environments
- Strong written and verbal communication skills, with a proactive, client-first approach
- Familiarity with the experiential, live events, or outdoor industry landscape a plus
What the job involves
- Outside, Inc Is looking for a full-time Manager, Client Services (Event Partnerships) to own the day-to-day management of brand sponsorships and partnerships across Outside's premier live events, including Outside Days Summer and Winter, Outside Summit, and the Warren Miller Tour
- This role serves as the primary point of contact for brand partners to ensure delivery of all components of their sponsorship
- This role will serve as the stewards of the client experience throughout the sponsorship period from kick off through campaign wrap and reporting
- You will work closely with Sales, Marketing, Event Operations, to execute event sponsorship, and deliver a best-in-class experience that keeps brand partners coming back year after year
- Own end-to-end execution of key account campaigns across digital, content, and integrated event sponsorships
- Ensure all campaigns launch on time, deliver in full, and meet quality standards
- Production & Activation Support: Support planning for brand activations coordinating with creative agencies and vendors to ensure quality, safety, and on-brand storytelling
- Cross-Departmental Collaboration: Maintain tight communication with Sales, Sales Support, Creative, Event Operations, Legal, and Finance to keep all stakeholders aligned on client expectations, timelines, budgets, and outcomes
- Reporting and Communication: Provide regular status updates and reporting to clients and internal stakeholders; proactively flag campaign or activation complications and offer viable alternatives
- Oversee the development of comprehensive campaign recaps that highlight performance metrics, custom content impact, and ROI
- Problem-Solving and Strategy: Juggle multiple concurrent client accounts and events, troubleshooting issues as they arise and keeping projects on track under tight deadlines
- System Proficiency: Develop expert-level proficiency in systems including Asana, Salesforce, Slack, and Google Drive to manage client workflows and documentation
- Customer Service Excellence: Consistently deliver a gold-standard experience to brand partners, aiming for 9+/10 satisfaction in post-event surveys and ensuring no client email or Slack message goes unanswered
Our take
Keeping people connected is among the many benefits of the digital world. Outside - formerly known as Pocket Outdoor Media - provides digital content for outdoor enthusiasts and athletes to find events, trade tips, and easily find the lifestyle content that is right for them.
Outside brings together a variety of traditional brands as well as additional content to create a complete user experience. Through its site, users can access meal plans, gear reviews or even online courses, as well as find the latest developments in any outdoor recreational or competitive activity.
The value of digital content is growing at an impressive rate, as is the target audience for Outdoor's content, as the popularity of outdoor activities is on the rise. As the market continues to grow, the company finds itself in a promising position for future growth, and it will be interesting to see what it focuses on next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2021
$150m
SERIES B
Jul 2020
$14m
SERIES A
Total funding: $164m
Company benefits
- Equity: we believe that all employees are owners and that we all contribute to the success of the company
- Comprehensive benefits package: Health, Dental, Vision, Life & AD&D, and more!
- Flexible time away: we believe in both the importance of working hard AND taking time to refresh and rejuvenate
- Learning & development: we put employees first and provide resources for personal and professional advancement
- Fringe benefits: cell phone reimbursement, fitness and ClassPass access, commuter program, etc
Company HQ
Downtown, Boulder, CO
Leadership
Robin Thurston
(Founder & CEO)Former CEO of Helix and Pocket Outdoor Media. They also worked at Under Armour as an EVP and Chief Digital Officer.
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