Senior Product Marketing Manager, Aircall
$140-165k
2 days a week in office
AI-powered communications platform
Posted today
AI-powered communications platform
501-1000 employees
Posted today
$140-165k
2 days a week in office
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 5+ years of relevant work experience in tech or at a startup, including at least 3 years in Product Marketing
- AI fluency: you build repeatable AI workflows, not one-off prompts, and know when to trust, challenge, or override the output. Your bar is better work, not more AI activity, and we'll ask you to prove it: as part of our interview, you'll solve a real business problem live, using AI tools of your choice, in a screen-shared session
- Strong project management skills and a proven ability to work cross-functionally to achieve business goals
- A data-driven mindset and the ability to set measurable objectives
- A proactive communicator who takes initiative and manages projects with stakeholders across seniority levels, with little guidance
- An excellent storyteller who tailors messages to the audience
- Experience using HubSpot for emails is a plus
- Exposure to integrations, channel partnerships, or app ecosystem GTM is a plus
- A globally-minded person who works well with a diverse group of international colleagues
- A plus if you speak Spanish or German
What the job involves
- Aircall is looking for a Senior Product Marketing Manager to join our team of customer-centric and collaborative PMMs. In this role, you will own positioning, messaging, and go-to-market strategy & execution for one of Aircall's AI product lines, with a focus on our growing partner ecosystem. You will turn the roadmap into value that resonates with prospects & customers and arm Sales and Customer Success with the enablement material they need to win
- Product Marketing sits at the intersection of Product, Marketing, and GTM. You will be a key member of a global, cross-functional team based across the US and Europe. This is a high-visibility role: you will work with Aircall's leadership team and have a real impact on the business
- Your work here will directly shape how 22,000+ companies understand what Aircall's AI can do for them. You will have the ownership and the trust to move fast in doing it
- Own positioning and messaging for your product area, and make sure it ladders up to Aircall's overarching narrative, including verticalized messaging for key industries and segments
- Talk directly to customers and use those conversations, plus market research, to sharpen messaging and inform the roadmap
- Lead go-to-market for new feature releases: launch plans, enablement content, and the assets that carry your message (web copy, sales decks, case studies)
- Build and maintain battlecards so GTM teams always have the latest competitive info
- Own the activation and engagement strategy for your product area, driving adoption through campaigns, in-app messaging, and lifecycle programs
- Partner with our integrations and ecosystem teams where relevant. Help articulate the value of joint solutions across our partner ecosystem
- Partner with product, marketing, enablement, data, and leadership to align on priorities and drive results
- Monitor the effectiveness of your initiatives. Use data to optimize strategy and report progress to leadership on a regular cadence
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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