Technical Support Engineer, Airbyte

• Do you get excited when a gnarly API issue finally clicks into place? Do you love being the person customers can count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud and embedded integration platform
• 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users
• Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling
• Proficiency with API testing tools like Postman or cURL
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows
• Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard
• Demonstrated use of AI tools to speed up troubleshooting or automate a workflow, such as agents, MCP, or prompt and context engineering. Tell us what you built
• High tolerance for ambiguity and a natural self-starter
• If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!

Desirable

• You won't just be closing tickets, you'll be influencing how our product evolves by championing the customer voice with our engineering and product teams every day
• Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster
• Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes
• Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly
• Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration
• Get hands-on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks
• Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices
• Support customers with the Embedded API and Airbyte MCP, covering source creation, connector template management, and widget token authentication
• Help customers building on the Airbyte Connector SDK find their footing, including YAML-based connector definitions, OpenAPI specs, and cassette-based testing workflows
• Stay sharp on Airbyte's API surface, new connector releases, and platform updates so your guidance is always accurate and timely
• Be the voice of the customer inside Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and make sure customer pain points actually influence the roadmap
• Partner with the Engineering teams to relay platform-specific feedback, connector gaps, and SDK usability issues before they become bigger problems
• Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers
• Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation to support scalability
• Document research and troubleshooting processes to aid in faster ticket resolution and team knowledge-sharing
• Identify opportunities for automation and process improvements with AI that reduce support load and improve the customer experience
• Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects