Customer Operations Manager, Shiftsmart
$150-170k
+ Equity
3+ days a week in office (Manhattan, NY)
Custome enterprise workforce solutions
Job no longer available
Custome enterprise workforce solutions
1001+ employees
Job no longer available
$150-170k
+ Equity
3+ days a week in office (Manhattan, NY)
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Analytically-minded: You have 4-6 years experience in an analytical role (e.g. bizops, consulting, investment banking, private equity, venture capital), and ideally in startups
- Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete
- Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you
- Influence: You effectively partner with others to get things done even in the absence of formal authority
- Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making
- Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Excel, Google Sheets, and SQL
- Customer Obsessed: You are dedicated to your customers and prioritize fulfilling their needs. You are comfortable addressing a variety of customer needs and questions and are adept at navigating complex relationships
What the job involves
- The mission of the Customer Operations team at Shiftsmart is to build the foundations and infrastructure to continue scaling the revenue side of our business. We work with all teams across Shiftsmart to lead end-to-end projects, grow customer relationships, deliver objective analysis and insights, and execute strategic initiatives
- You will focus on working directly with Revenue leadership to provide top-notch customer-facing service, devise revenue strategies, and help scale existing and new accounts
- Your role will evolve alongside our customer base, but some of your early responsibilities will include
- Management of new pilot programs and customer launches:You will support and be a thought partner for all stages of new launches and existing customers, working closely with senior GTM leadership to ensure new programs run smoothly from their first days
- Customer Solutions: You will help scale existing customer revenue, identifying opportunities to grow our footprint, developing ROI business cases, and executing initiatives to embed Shiftsmart as a core operating partner
- Data reporting and Insights: You will scope, conduct, and analyze studies from various customer operations and teams to provide our customers with insights into the impact of Shiftsmart. This will require the ability to think analytically but also craft strategic narratives to drive outcomes
- Growth: You will help grow Shiftsmart across a variety of new and existing verticals, working cross functionally to identify and secure new opportunities for growth and scale, including new features or core product needs
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
Salary benchmarks
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