Senior Customer Success Manager, Stensul
Strategic Accounts
$110-150k
+ Equity + Variable compensation
Email and landing page creation platform
Open for applications
Email and landing page creation platform
101-200 employees
Open for applications
$110-150k
+ Equity + Variable compensation
101-200 employees
Company mission
To empower cross-functional teams to create high-quality, high-performing emails and landing pages in hours, not weeks.
Role
Who you are
- 6+ years of relevant work experience in Customer Success or account management at a SaaS company
- Passion for customer success, and ability to put the customer first
- Proven track record of meeting and exceeding retention goals
- Experience working in an account team environment
- Strong experience in a customer-facing role, advising C-level executives
- Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
- Experience in owning and growing a book of business by navigating large, complex enterprise organizations with a proven track record of consistently hitting retention targets
- Commercial experience closing deals and negotiating customer agreements
- Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills
What the job involves
- You will be managing client relationships once a deal is closed, and helping in the final stages of closing new clients as well
- Since you will be in charge of making sure customers are successful, you will quarterback the client's ideas and feedback internally across every group, drive adoption through ongoing enablement and support, and help discover new ways to enhance their email programs using our platform
- As a Senior Customer Success Manager, Strategic Accounts, you will play a pivotal role in driving the long-term success and growth of our large Enterprise accounts.
- You will be responsible for building strong relationships with key decision-makers, understanding their business objectives, and aligning them with our platform's capabilities
- Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
- Manage, navigate, and network within large, complex Enterprise accounts
- Communicate the business impactof Stensul from C-level executives to end users
- Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
- Work with account team to identify growth opportunities to expand Stensul’s footprint within their organizations
- Identify risks or barriers to success and proactively put together an action plan to de-risk
- Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
- Help the CS team become even more efficient by driving internal initiatives to improve our growing team
- Present effective business reviews to customers and their executive teams
- Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience
Our take
Creating high-performance marketing emails can be time consuming for internal teams, who often have to rely on engineering and product teams for support. The founders of Stensul noted the number of tools available to businesses to support email delivery, but saw this gap for helping with creation.
Considering the importance of email in the world of marketing, every company in the world is a potential client for Stensul, and it has already worked with enterprise brands including YouTube, Samsung, Verizon Media, BMW, and Capital One. Despite competition from larger email marketing services such as MailChimp and Moosend, the company has secured substantial backing which enabled it to expand operations throughout the last few years.
Most lately, Stensul has focussed on improving its functionality, with the largest change being the addition of a landing page builder to its platform. This capability is now treated as a core part of the company's offering, and should help it expand its roster of clientele. In addition, it has added generative AI features with the aim to "improve creation efficiency" for its users, another step to ensure it stays at the front of the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$34.5m
SERIES C
Nov 2020
$16m
SERIES B
Total funding: $57.5m
Company benefits
- Hybrid working model including opportunities to travel between New York and BA offices
- Full health coverage (medical/dental/vision)
- Generous vacation and leave policy (including parental)
- Fun team events and outings
- Year-round Mental Health Days off
- Engagement & professional development opportunities
- Join a fast growing start-up with Fortune 100 clients and top tier investors
- 401(k), life insurance, and commuter benefits
Company HQ
Midtown South, New York, NY
Leadership
Noah Dinkin
(CEO & Founder)Gained a degree in Marketing at NYU. Co-founded FanBridge in 2006 before founding Stensul in 2016.
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