Technical Account Manager, Yokoy
German Speaker
Automated spending management platform
Open for applications
Automated spending management platform
201-500 employees
Open for applications
201-500 employees
Company mission
To revolutionise corporate spend management.
Role
Who you are
- This role requires a deep understanding of our technology, exceptional communication skills, and a commitment to delivering outstanding customer service
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience
- Minimum of 6 years of experience in a technical role, preferably in a customer-facing capacity with enterprise customers
- Proven track record of successfully managing customer relationships and delivering technical solutions
- Strong technical aptitude with the ability to quickly grasp complex technical concepts
- Excellent communication and presentation skills, both written and verbal
- Problem-solving skills and the ability to think critically under pressure
- Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment
- Customer-centric mindset with a commitment to delivering exceptional service
- Fluent in both German and English, other languages are a plus
What the job involves
- As a Technical Account Manager (TAM) at Yokoy, you will play a crucial role by serving as a dedicated point of contact for our high value, enterprise customers
- The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance, ensuring faster support response times, and assisting with minor configuration changes
- Establish and maintain strong, long-lasting relationships with assigned customers
- Act as the primary point of contact, ensuring customers have a dedicated resource for all their technical needs
- Understand customer goals, challenges, and expectations to provide tailored support
- Develop an in-depth understanding of Yokoy’s products, services, and technology stack
- Provide technical guidance and expertise to customers, helping them optimise their use of our products to meet their business objectives
- Stay updated on industry trends and best practices to offer proactive recommendations to customers
- Expedite support requests and ensure timely resolution of customer issues by working closely with the Customer Care team
- Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively
- Assist customers with minor configuration changes, helping them adapt the technology to evolving business requirements
- Collaborate with the customer to identify and implement configuration improvements that enhance their experience
- Where larger changes to the program are needed, collaborate closely with our Professional Services team and/or our Partner ecosystem to ensure that the customer’s needs are met
- Develop and maintain account plans for each customer, outlining goals, strategies, and action items to achieve mutual success
- Monitor customer progress and proactively identify opportunities for improvement or upsell in collaboration with the Customer Success Team
- Provide regular updates to customers on product enhancements, feature releases, and relevant news
- Generate and share reports on customer usage, performance metrics, and KPIs to demonstrate value and ROI
- Collaborate with Customer Care, Customer Success, Professional Services and Sales teams to ensure a unified approach in delivering exceptional customer service
- Share customer feedback and insights internally to influence product roadmaps and improvements
Our take
Yokoy is a spend management automation company, offering corporate credit cards and AI-powered expense and invoice management. The company’s all-in-one fintech platform easily integrates with existing ERP systems and works in multiple currencies, providing midsize to large enterprises with actionable insights through its adaptable and intuitive platform.
While the company faces competition within the market against Spendesk, Pleo, Moss and more, Yokoy has proven itself to be a strong competitor, growing 400% year-over-year. The company previously acquired Innflow, expanding its SAP-centric information system capabilities, and has over 500 enterprise customers, including Bitpanda, On, and DPD Group.
The company’s latest Sequoia Capital-led funding has fuelled the company’s European expansion, with the “soonicorn” company present in Switzerland, Germany, Austria, the Netherlands, Serbia, and now Spain. By continuing to focus on expansion and its mergers and acquisitions (M&A) strategies, market-leading Yokoy is well set to see further accelerated growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Hybrid/Remote Work Options
- Flexible Work Schedule
Company HQ
Escher Wyss, Zürich, ZH
Leadership
Philippe Sahli
(CEO & Co-Founder)Former CFO at Beekeeper, and was the Director & Chief of Staff (Group Operations) at UBS.
Thomas Inhelder
(CFO & Co-Founder)Former Head Of Finance at Beekeeper, and was the Country Finance Manager at BT Group.
Melanie Gabriel
(Co-Founder)Current Board Member at WE SHAPE TECH. Former Head of Marketing at dizmo. Co-Founded Armoire Au Revoir.
Lars Mangelsdorf
(CCO & Co-Founder)Former Senior Account Executive at Beekeeper, and was a Sales Manager at Künzli SwissSchuh AG.
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