Senior Support Engineer, Cyera
Identity Security
+ Equity Package
Cloud-native data security platform
Be an early applicant
Cloud-native data security platform
1001+ employees
Be an early applicant
+ Equity Package
1001+ employees
Company mission
To build the world's most intelligent data security platform to enable businesses to safely harness the power of data so they can unlock new innovations, make smarter decisions, and maximize growth.
Role
Who you are
- You’re a builder, not just a ticket-taker. If you want to inherit a mature support org and operate inside it, this may not be the right fit. But if you are excited about building a support function from the ground up, we’d love to talk
- You possess excellent organizational and analytical abilities, with a proven track record of remaining calm, articulate, and methodical during severe technical escalations or system outages
- Attention to detail is a part of your MO. Nothing slips through the cracks with you, even under pressure. Sev-1s, escalations, fast-paced environments, and changing priorities don't phase you
- You listen before you troubleshoot, solving for the customer rather than just trying to close a ticket
- Cross-collaboration across different teams and stakeholders comes naturally to you, keeping customer success at the center of everything
- Grounded in deep identity expertise, but always willing to learn what’s next
- You are relentlessly results-oriented, working hand-in-hand to align customer success with company goals while maintaining the drive to deliver your best work when the stakes are high
- 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity
- Direct background in identity security — IAM, PAM, IGA, or non-human identity — is required
- Deep, hands-on experience working with core identity stacks (like Okta, Entra ID, or Active Directory), identity governance platforms (like SailPoint), and PAM solutions (like CyberArk or BeyondTrust)
- Working knowledge of AWS, GCP, and Azure IAM. Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS — you can read a SAML response and tell me why it's failing
- Practical experience with cloud security models across AWS, Azure, and GCP, including configured role policies, trust relationships, Azure Service Principals/Enterprise Applications, and GCP Service Accounts
- Working knowledge of service accounts, API keys, tokens, certificates, secrets rotation, ephemeral credentials, and JIT access. Hands-on with HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, or GCP Secret Manager
- Strong observability instincts with hands-on experience utilizing enterprise logging and SIEM solutions (such as Datadog or Splunk). Fluent in SQL, JSON, YAML, and HCL
- Advanced troubleshooting with HTTP debugging, analyzing HAR traces, and reading Go or TypeScript stack traces
- Comfortable integrating AI tools directly into your daily support workflow. You know how to build effective prompts and collaborate with AI agents to constantly improve and speed up how we handle cases
- A genuine passion for advocating for customer success within a complex, fast-paced technical environment. Exceptional relationship management and multi-channel communication skills, with the ability to represent Cyera confidently and clearly under pressure to both technical teams and executive stakeholders
What the job involves
- We're hiring a Senior Support Engineer as a founding member of our Identity Customer Success organization. You'll be the technical lifeline for our most strategic enterprise accounts and help architect how the support function operates from day one
- This role sits at the intersection of deep technical expertise, identity security, and AI-driven workflow design. You'll diagnose the most complex issues across our customers' environments, help build the systems and processes the support team will run on for years, and partner with Product and Engineering as a trusted technical resource
- Lead the end-to-end resolution of complex issues across our enterprise customer base - driving everything from initial triage and bug reproduction to root-cause analysis, technical fixes, and client-facing communication
- Resolve complex issues across customer identity stacks in both SaaS and on-premise environments
- Investigate distributed systems and data pipeline issues across our platform - debugging NXLog collectors, S3 ingestion pipelines, MongoDB query behaviors, asynchronous jobs, and Datadog logs
- Partner with Product and Engineering as an equal stakeholder. Reproduce bugs cleanly, file high-quality, detailed engineering tickets, and quantify customer health signals to prioritize the right fixes
- Build the support knowledge base from scratch - customer-facing troubleshooting guides, internal runbooks, and integration playbooks. Own critical escalations so customers leave a Sev-1 with more confidence in us than they had going in
- You’ll get to build AI agents using Claude, Gemini, and MCP servers that automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon
- Define SLAs, support KPI’s, escalation paths, on-call rotation, and internal workflows with TAMs, Solution Architects, and Engineering
Our take
With the allure of agility and globalization, companies are shifting to the cloud in record numbers. But in an environment of worsening cyber-threat, data protection must shift with them. Cyera responds to the lack of cloud-based, data-conscious security support for companies.
Previously, discovering and securing data in the cloud was written off for being tedious and challenging. Using advances in data science, Cyera has built a data reality platform which provides a complete picture across all cloud-based data repositories. It enables instant, automatic data reality, and is set to define how companies do cloud data security.
The quick and clear picture provided by Cyera’s platform has gained it rapid traction among Fortune 500 companies. It has also raised considerable funding that has supported continued improvements to the functionality of the platform. More recently, Cyera has been on an acquisition spree, rapidly expanding both its workforce and operations. These acquired companies include Trail Security, Otterize and Shape AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2026
$600m
SERIES G
Dec 2025
$400m
SERIES F
Total funding: $2.3bn
Company HQ
Garment District, New York, NY
Leadership
Yotam Segev
(Co-Founder & CEO)Spent six months as Senior Director of Cyber Projects at KayHut. Former Head of Cyber Department with Israeli Military Intelligence - Unit 8200.
Tamar Bar-Ilan
(Co-Founder & CTO)Spent nine months as Chief Architect at Lynxight. Former Head Of R&D Department with Israeli Military Intelligence - Unit 8200.
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