Principal Product Operations, Toast
$150-240k
Point of sale and management system for restaurants
Posted today
Point of sale and management system for restaurants
1001+ employees
Posted today
$150-240k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 8-12 years of relevant experience, with at least 5 years as a Product Manager or in Product Operations and Enablement
- Deep understanding of the Product discipline—you know what great product management looks like
- Strong leadership and influence skills, with the ability to drive change in a complex, cross-functional environment
- Systems thinker, able to design frameworks and approaches that work across multiple teams and evolving needs
- Exceptional communicator, capable of distilling complexity into clarity and engaging stakeholders at all levels
- Proactive problem-solver who takes a structured yet flexible approach to improving how teams work
- Passionate about enabling others—you care deeply about helping teams do their best work and creating an environment where great products can flourish
What the job involves
- The Product Operations team at Toast is on a mission to empower our Product teams to build great products efficiently, effectively, and at scale
- We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers
- Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact
- As Principal, Product Operations, you will play a pivotal role in enabling and accelerating Product teams
- This role is ideal for a former Product Manager or Product Ops leader who deeply understands the craft of Product Management—someone who has built products, navigated complexity, and knows firsthand what a high-performing product organization looks like
- You will take a systems-thinking approach to improving how our teams work, helping them stay aligned, move fast, and scale effectively without unnecessary friction
- Your work will focus on enhancing collaboration, improving decision-making, and ensuring Product teams have the right structures and support to do their best work
- You are a strategic operator with a keen ability to spot opportunities for improvement and drive change through influence rather than authority
- You understand that great products are built by empowered teams, and you focus on creating the conditions in which they can thrive
- Partner with Product leadership and teams to identify opportunities to enhance the efficiency and effectiveness of our product development process
- Design, execute, and iterate on high-impact programs that improve how Product teams work. Examples include roadmap communication, release management, goal-setting frameworks, Product onboarding, and shared rituals
- Identify and remove friction points in collaboration between Product, Engineering, UX, and cross-functional teams to drive seamless execution
- Develop and deliver training programs to support Product Managers in improving their craft, including onboarding, frameworks, and knowledge-sharing opportunities
- Act as a trusted advisor and strategic partner to Product teams, proactively spotting challenges and enabling teams with clear solutions
- Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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