Chief of Staff to the CEO, Enterpret
Founder's Office
Automated customer feedback intelligence
Be an early applicant
Automated customer feedback intelligence
21-100 employees
Be an early applicant
21-100 employees
Company mission
To enable companies to analyze their customer feedback at scale.
Role
Who you are
- 5+ years in a high-agency role, such as startup operating, management consulting, investment banking, venture capital, or strategy/business operations, where you owned ambiguous, high-stakes work end to end
- Early-stage startup operating experience is strongly preferred; ex-founder experience is a strong plus
- A track record of growing your own mandate: you've walked into an undefined problem and walked out with a system, a decision, or an outcome the team now relies on
- Strong analytical and data fluency, comfortable in spreadsheets, building models, and reasoning from data, and AI-native in how you work, using modern AI tools to move faster and go deeper
- Sharp written and verbal communication: you can write a crisp memo one day and represent the CEO in the room the next
- Commercially minded and energized by customers, willing to take sales calls, learn the product cold, and build conviction directly from the market
- A track record of collaborating across functions and earning trust without relying on formal authority
- Energized by building culture through rituals, operating cadence, communication, and follow-through
- High ownership, sound judgment with sensitive information, and genuinely energized by startup ambiguity and variety, where no two weeks look the same
What the job involves
- Partner directly with our CEO and founding team as a true extension of the CEO: a trusted sounding board and proxy who represents them in rooms they can't be in, makes calls on their behalf, and turns founder intent into scoped workstreams with clear owners, timelines, and follow-through
- Protect and prioritize the CEO's focus by deciding what needs their attention and quietly handling what doesn't, while preparing them for board meetings, investor conversations, and high-stakes decisions
- Own finance-adjacent operating work, including vendor decisions, budget tracking, cash-conscious prioritization, and analyses that help the CEO make sharper calls
- Run the company's operating rhythm across leadership meetings, weekly business reviews, and planning cycles, setting agendas, surfacing the right data, and tracking every decision to close
- Take messy operational projects off the CEO's plate and run them independently across people, process, finance, and vendor workflows
- Build the analyses and narratives that move decisions forward: first-draft strategy memos, board and investor materials, and company-wide communications, grounded in first- and third-party data
- Operate AI-natively by using modern AI tooling to research, draft, model, and automate the work, and help the leadership team adopt AI-enabled ways of working as we scale
- Take first sales calls and earn real commercial reps by learning our ICP, their pain points, and where Enterpret wins, so you can build conviction on the question that runs the business: how do we grow ARR?
- Step in as temporary owner on the highest-priority cross-functional problems, collaborating across Sales, Marketing, Customer Success, Product, and Engineering wherever there's a gap between strategy and execution
Our take
Customer feedback is an excellent source of insight for product and customer teams. But pulling useable insights from across different feedback sources can be a daunting task.
Enterpret helps companies to do just this, providing solutions powered by adaptive AI models, that can be tailored to each client's specific customer feedback structure. Through this approach, the platform supplies precise, relevant and granular insights that can support product and revenue growth.
The company boasts customers such as Canva, Notion, Loom and Strava. With considerable funding behind it, Enterpret plans to continue scaling and enhancing its offering so it can maintain a position at the front of the market. Its 2025 launch of the first agentic customer feedback platform is an example of this.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2024
$20.8m
SERIES A
Mar 2022
$4.3m
SEED
Total funding: $25.1m
Company HQ
SoMa, San Francisco, CA
Leadership
Varun Sharma
(Co-Founder & CEO)Previously Head of Enterprise Customer Operations (NLP & Emerging Verticals) at Scale AI, Head of Enterprise Customer Success for North America at Amplitude Analytics and Senior Account Manager at LinkedIn.
Arnav Sharma
(Co-Founder & CTO)Previously Senior Software Engineer at Uber, Researcher at Language Technologies Research Center and Software Developer at Google Summer of Code.
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