Head of Sales Operations, Candid Health
Healthcare revenue cycle automation software
Open for applications
Healthcare revenue cycle automation software
101-200 employees
Open for applications
101-200 employees
Company mission
To help providers focus more on care delivery and less on back office administration.
Role
Who you are
- 7+ years of experience in Sales Operations (Revenue Operations background acceptable if paired with strong Sales Ops depth)
- Proven success supporting GTM teams in high-growth environments
- Expertise in sales planning, forecasting, compensation design, and GTM reporting
- Strong cross-functional leadership skills; ability to influence Product, Finance, Legal, and Marketing stakeholders
- Deep proficiency in Excel and PowerPoint; ability to turn data into insights and stories for executives
- Experience designing and implementing GTM tech stacks and reporting frameworks
- Background in healthcare or fintech industries is nice to have
- Strategic thinker with a bias toward action and ability to drive clarity in ambiguous environments
Desirable
- Healthcare and financial services domain expertise
- Prior experience at a hyper-growth startup
- Experience supporting channel partner and post-sales teams with designing cross-sell and upsell motions, setting up CPQ and deal desk
- Strong understanding of broader GTM systems & tooling (Hubspot, Marketo, Outreach, Segment, etc), including SFDC admin experience
- Prior experience in management consulting, investment banking, PE/VC, and/or operations & strategy at a fast-growing startup
What the job involves
- We’re looking for an experienced and results-driven Head of Sales Operations to build and lead our Sales Operations function
- This is a pivotal role in shaping how our GTM teams execute — from compensation design to forecasting, reporting, systems, and strategic planning
- You will be both a hands-on operator and a strategic leader, partnering closely with Sales, Marketing, Product, Finance, and Legal to ensure scalable growth
- This leader will set the vision for our GTM infrastructure, own cross-functional operational processes, and ensure our teams are equipped to succeed in a high-growth environment
- Operational Leadership: Lead day-to-day sales operations including quota management, commissions, forecasting, and quarterly/annual planning
- Strategic Planning: Build annual operating plans, prepare board and executive-level reporting, and drive change management across GTM functions
- Cross-Functional Partnership:
- Partner with Finance on invoicing, compensation, and revenue recognition
- Collaborate with Legal on NDAs, contracts, and deal enablement
- Support Marketing and Product teams with pricing and product feature alignment
- Systems & Analytics: Define and optimize the GTM tech stack (CRM, forecasting, reporting tools). Partner with Engineering only where necessary, but ensure ownership sits within the right functions (Sales Ops, Finance, etc.)
- Leadership & Team Building: Hire, coach, and develop a high-performing Sales Operations team
- Executive Insights: Provide proactive reporting and insights to the executive team to guide strategic decisions
Our take
Healthcare spending in the US medical system has been ballooning for decades. Administration contributes a substantial portion to this, constituting almost three times what other developed countries spend proportionate to their healthcare budget - and taking up valuable physician hours. The detrimental impact this has on the quality and affordability of care has meant solutions are becoming urgent, and Candid Health is contributing a strong one.
The data and AI-driven platform helps healthcare providers automate the process of submitting, chasing, and appealing insurance claims. It’s regularly audited by HIPAA, helping the company dodge the tightening data protection net that’s stunted the progress of some medtech startups. Having passed this obstacle the company is running at modest capacity - the challenge now is to lock in a broader client base, which could prove challenging.
Companies like Change Healthcare and Flobotics, for example, offer automated claims submissions as part of a broader robotic process automation service for medical institutions. It may be that this holistic administrative software proves more attractive for overburdened providers. For now, however, Candid Health is gaining a respectable amount of traction and enjoyed a funding round of $29 million in 2024.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2025
$52.5m
SERIES C
Sep 2024
$29m
SERIES B
Total funding: $97.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Nick Perry
(Co-Founder & CEO)A human biology graduate from Stanford, who started as an Accenture Digital consultant, before taking a role as as the forward deployed engineering lead at Palantir Technologies.
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