Senior Solutions Engineer, Siena

• The Bar: If you're missing any of these, this isn't the role for you
• 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
• Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself
• Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)
• Strong Signal: Not dealbreakers, but what separates a good hire from a great one
• Clear communicator: you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses
• Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling
• Have worked with usage-based pricing
• Hands-on experience configuring, prompting, or selling LLM or AI agent products

Desirable

• You're the second Solutions Engineer on a small, high-output GTM team, owning the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts
• You'll build and maintain the demo environment the whole GTM team sells from, then stay in accounts after the deal closes, building workflows and integrations alongside deployment
• You'll partner closely with AEs, Engineering, Product, and Deployment, and be the credible technical voice in the room, solo or with an AE
• Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately
• Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence
• Lead live technical discovery: map the prospect's stack, answer "can it do X?" honestly, propose solutions when the standard product doesn't fit
• Own multi-week POC and trial programs end to end, with a clean handoff to Deployment
• Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself
• Work in existing accounts alongside field deployment managers to scope new integrations and workflows
• Draft, scope, and price Statements of Work, backed by the technical ROI case
• Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals