Technical Accelerator Consultant, ServiceNow
Impact
2 days a week in office
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
2 days a week in office
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- ServiceNow skills & previous experience in different ServiceNow modules are required for this role
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
- Ideally,experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
- Experience working with Agile methodologies
- Excellent communication and presentation skills
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
- Prepared to study for, obtain and maintain ServiceNow certifications
What the job involves
- Be a core part of a new team we are building in Dublin, Ireland
- We offer a hybrid work setup, with office days twice a week
- The Senior Technical Accelerator Consultant – Impact role is part of ServiceNow Impact, our newest product
- ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value
- As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators
- You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals
- We have high expectations and a career at ServiceNow means challenging yourself to always be better
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
- Prepare all client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
- Demonstrate the product, both standard and tailored to customer needs
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
- Develop and maintain strong working relationships with other teams
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor resources and peer review development work
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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